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ยป Forums ยป Support ยป Phone number already in use
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a2710568
Community Member

Phone number already in use

My account is attcahed to another account but I cant seem to ifgure out what emai its attached to.

ACCEPTED SOLUTION
AndreaG
Community Manager
Community Manager

Hi all,

 

If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.

 

~Andrea
Upwork

View solution in original post

328 REPLIES 328
JoanneP
Moderator
Moderator

Hi Asha,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
8c54abd0
Community Member

I am having the same problem and I need to submit a support request. Where do I do that?

Hi Monica,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you to further assist in the phone verification process.

 

~ Arjay
Upwork
98395f47
Community Member

Hello, I have the same problem. Please help me. This truly an unacceptable blocker for people trying to sign up for the platform. About 10+ ways to solve this in 2024. 

Hi Logan,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
7ed02952
Community Member

I am having the same problem. I need my number to be linked to this account

Hi George,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
23ff3837
Community Member

I am having the same problem where my phone number is connected to another account and I cannot post jobs. Can you submit a support ticket for me too?

 

Hi Cat,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
3e50f1e6
Community Member

I am having the same issue. Please help me.

Hi Jack,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
449611d8
Community Member

Hi Joanne, I am also having this trouble and unable to reset password on my other possible email (not getting the reset password email). Please help! Looking to bid on a job.

fc0c3c89
Community Member

I have this same problem. Can I get assistance please?

Hi Jodi,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
78599a18
Community Member

I am having the same problem. I need my number to be linked to this account

Hi Aaron,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
Upwork
b8c8bfc0
Community Member

Joanne,

I am having the same issue. Can you help me with this?

Thanks

74c10d71
Community Member

I have the same problem, may please get assistance?

Hi Angelica,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
b8c8bfc0
Community Member

NikolaS,

I am having the same issue and cannot get any help from support, can you create a support ticket for me as well. 

Thanks

Hi Benjamin,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having difficulties verifying your phone number. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

 

~ Arjay
Upwork
ddb064d0
Community Member

Hi Joanne,

 

I have the same issue and do not see a way to manually create a support ticket for Upwork. Any help in getting one created would be appreciated.

ab38f80c
Community Member

Same, please help

87c69065
Community Member

I have the same problem! I tried applying for jobs this week but Upwork suddenly asks for my phone number only to say it's "already in use". Is this a common bug? I also can't find a way to start a new support ticket!

2d3f72cf
Community Member

Hi Joanne,

I'm having the same problem. I haven't been able to raise a ticket through the chatbot. Please could you help me with this?

Thank you,

Ellie

Hi Ellie,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your account concerns.

 

~ Arjay
Upwork
6b1389c6
Community Member

I need some help.

My phone number was associated with an account at a company that I no longer work for (**Edited for Community Guidelines**). I am now working on my own small business (**Edited for Community Guidelines**), and I've not been able to update my phone number on my new account to my proper phone = **Edited for Community Guidelines**. My current and forever login is -**Edited for Community Guidelines**

As an alternative, I've used my daughter's telephone number, so that I can get my job posted... That is not ideal, so I need to update my proper phone number.

Please help me to update my account to my actual telephone number, instead of using my daughter's number.

Thank you, **Edited for Community Guidelines**

Hi Briar,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will contact you soon on this page to assist.

 

~ Arjay
Upwork
15eefed1
Community Member

Hello, 

 

So I have all my info in except the only thing that keeps occuring is the "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support ."

 

I cant get it to send a code or apply to any jobs. I cant even do the Second-Step autorization. Im not sure if its because I previosly made this account in the past and maybe something needs to be updated because the account has been sitting. I tried re entering my phone #, but nothing.

 

Thanks

Hi Erick,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Upwork

Hi 

 

I am getting the same error that my phone number is in use. I do not have any previous accounts with upwork using that phone number. I have also tried chat support but its not getting anywhere. Can you please check on that? Thanks.

 

 

 

7f62d824
Community Member

Hey guys.

I have the same issue. The phone was verified on my freelance account, but I couldn't verify it on the client account (says that the phone number is already being used (therefore, I can't create any job openings). 

No way to create a ticket, as the AI chatbot simply sets you to an endless loop of ai generated answers (which is frustrating to another level). Could you please create a support ticket to help me with the issue?

Hi Laurynas,

 

I'm sorry to hear you are having trouble verifying your phone number. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
4e6567bd
Community Member

I'm experiencing the same issue. Here's my problem:

I'm getting an error "phone number already in use" I probably signed up for upwork in college with a different account I no longer have access to. I need help merging accounts or deleting my old account.

Hi Michael,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
29a46933
Community Member

The problem is you all can't resolve the issue unless we still have access to the old email account which most of us don't so this whole process has taken a ton of our time and resulted in nothing being done.  Never experienced anything like this and I'm just trying to hire people!!!  

2fdd7db6
Community Member

I'm having problem where it say phone in use need help I keep going to not it's not helping keeps making me make a post need someone a person to talk with to resolve issue my phone number shouldn't be connected to another account

 

I'm having problem where it say phone in use need help I keep going to not it's not helping keeps making me make a post need someone a person to talk with to resolve issue my phone number shouldn't be connected to another account

Hi Danielle,

 

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

 

~ Joanne
Upwork
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