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jylia
Community Member

Profile name does not match

Good afternoon! I can't withdraw money from upwork! Writes the name does not match.
I changed my profile name, maybe I need to go through verification? Send passport details?
This question has already been asked, it has not been resolved!
I ask for help, I am from Ukraine, and I really need to withdraw the money earned!!
Thanks for the help!

 

**Edited for Community Guidelines**

3 REPLIES 3
759e32fa
Moderator
Moderator

Hi Yulia,

 

I checked your account and can confirm that the name has been approved. Generally, it takes 24-48 hours for our team to review name mismatches on your profile and bank details.

 

As for not being able to withdraw, I saw that you added a new payment method today. Please be advised that for security reasons, it will become active in three calendar days. Kindly check this article for more information on how you can manage your payments.


~ AJ
Upwork
jylia
Community Member

Thanks for the answer!
I can't figure out why the name is like that. Can you send me a passport photo?
The correct name was confirmed to me back in April, why is writing again Jylia Vasilenko

Правильно Yuliia

Hi Yuliia,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
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