Can't download desktop app

[35a4c6d8]

Hi Upwork Community,

Just so you know, I am unable to download desktop app, when I go to the download page, the dropdown only says "select a version to download" but there are no other options to choose from.

At the lower part of the page there are 3 links; Windows, Mac and Linux, when I select windows, it scrolls up to the dropdown box with a "Download" button beside it.

When I try to select "Select a version to download" and click "Download", it send me to the next page which says:

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I tried clearing cache and changing browser but still doesnt work. Intially tracker was not working i just cleared the cache and now this happened.

can you help me on this?

[759e32fa]

Hi Mubashar,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[70e9bc39]

Hello Annie,

I am having the exact same issue as Mubashsar Z. Could I please get a support ticket as well? I need to download the app or upwork wont pay me.

[812dd08c]

Hi Kurt,

Thank you for reaching out to us. I understand that you are experiencing difficulties downloading the Upwork desktop app. You may try and troubleshoot on your end by following these instructions.
 

1. I suggest that you disable VPN if you have one. 
2. Check firewall and network settings to ensure that they are not blocking the download.
3. Download from a different device such as a smartphone or another computer.
4. Use a wired connection by connecting directly to a modem or router using an ethernet cable.
5. Try to use a different Internet Network.

 
If you have done all these troubleshooting tips and are still unable to download it, please let us know and we'll look further into that for you.

[517af7af]

Hi, I'm experiencing the same issue. I tried a completely different browser, same exact issue as Levi S above.

[aocumen]

Hi Aaron, 

Could you please share the browsers you were using when this happened? Have you tried clearing your browser's cookies and making sure that your browser is up-to-date? 

[517af7af]

Chrome and Safari, latest versions on macOS Ventura 13.2. I also tried Chrome's incognito mode (no cookies, no cache) with the same result. Different IP addresses as well, at home, at a coffee shop, VPN / no VPN, same result. The version download dropdown is empty. Clicking the download button goes to a 404 not found page.

[812dd08c]

Hi Aaron,

Thank you for your response and confirmation. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[517af7af]

Thanks, they sent me the direct download link. Curious why it has to be so secretive though?

[70e9bc39]

I am having the same issue as Aaron. How else can I download the app?

[egaruth]

Hi Kurt,

Thank you for reaching out to us. Could you please share more information about the issue you experience along with a screenshot from your end so that we can check and assist you further? 

[70e9bc39]

Hi Nikola,

I'm having the exact same issues that Aaron had above.

This is his comment:

"Chrome and Safari, latest versions on macOS Ventura 13.2. I also tried Chrome's incognito mode (no cookies, no cache) with the same result. Different IP addresses as well, at home, at a coffee shop, VPN / no VPN, same result. The version download dropdown is empty. Clicking the download button goes to a 404 not found page."

He was sent a direct download link and I hope for the same. I need this application to do my work.

thank you

[egaruth · Accepted solution]

Hi Kurt,

Thank you for reaching out to us and bringing this to our attention. I shared this information with our engineers and they are working as fast as possible to resolve it. 

As a workaround, you can download desired Desktop App version by selecting the version directly in the drop-down menu. Once it is selected you will have the option to download Desktop App. Here is a screenshot for reference.