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ยป Forums ยป Support ยป Re: TOTAL JOBS IN MY PROFILE
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azxdesignup
Community Member

Re: TOTAL JOBS IN MY PROFILE

Hi, From September 2023, My total number of jobs was not updated. In October, I reported this to Upwork customer care, and to date, I am getting the same answers; the engineer is looking into it, and I will get an update once it is solved. It is now more than 60 days. How much more time does it need to be solved? 

ACCEPTED SOLUTION
NikolaS
Moderator
Moderator

Hi All,

 

I would like to let you know that we shared your reports with our engineers and they are working as fast as possible to resolve the issue. We will update this thread once we have more information. 

 

~ Nikola
Upwork

View solution in original post

18 REPLIES 18
kingcarlton
Community Member

Hello Mister Nikola S

 

The issue is not resolved.

 

My profile remains messed up, showing only 3 completed jobs instead of 53 in the Work History count. Though all the 53 jobs are now visible on the list, but on one long page instead of ten per page, and also in oldest to latest order instead of latest to oldest. And some of the jobs have incorrect earnings displayed.

This issue has been ongoing since October 30th, and Iโ€™ve been patiently waiting for a resolution since then.

 

Actually resolving the issue before announcing it as resolved will be much appreciated.

azxdesignup
Community Member

The number of total jobs has not been updated on my Upwork profile since September. I have over 8447 jobs, and it has not been revised under the Total Jobs section. Yesterday, it updated to 3,683 jobs. I really have no idea what is going on. I reported this issue to Upwork customer care on October 9th, and to date, after more than 60+ days, I am getting the same answer from the customer care executive that. 

" I would like to assure you that we're closely monitoring this and also making a follow up about the issue. We recognize the importance of getting this issue resolved as soon as possible, and we'll be sure to inform you as soon as we have more information to share." 


What is going on, and how many more months will it take to solve it? This is really hampering our business. 

 

NikolaS
Moderator
Moderator

Hi Papai, 

 

I am sorry for the inconvenience this has caused. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Upwork
464bf230
Community Member

Hi Nikola, I haven't got any response to my issue for that past 6 hrs now. This is getting too late and I need the funds before the surgery on Friday

 

be8663f4
Community Member

Hi Nikola S,
I am having the same issue total number of jobs are not being updated, I have contacted the upwork support and issue is still persisting

 

Hi Khurram,

 

I want to clarify that this is by design. Jobs you complete won't fully reflect on your profile stats until the client has paid you at least $1, and it's ready to be withdrawn. 

 

Regarding the last job you completed, the milestone payment is still in Pending status on your Reports Home page. Once the balance becomes available, you should see the number of jobs updated in your profile within 24 hours. 

~ Luiggi
Upwork
d-hossain
Community Member

Hello,

 

My profile right side showing 4,1116 jobs completed  while Left side showing only 736 jobs, my customers are getting confused for this and I'm getting much less orders now compare to before. And I'm losing lot of money everyday. I contacted Upwork support but 20 days passed there no solution.

Is there any help please?

Hi Delwar, 

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Upwork
iamghanshyam
Community Member

The total job that I have achieved till now is more than what Upwork is showing on my profile. I have achieved 79 jobs till now, 77 are the ones that I am currently working on and the number of jobs showing is 73.

Moderators, please look into this and help me out.

Hi Ghanshyam,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
78634a0d
Community Member

Hi! I hope everybody is doing well.

On Upwork, I have completed 15 jobs so far, all of which were approved and paid (it is stated on "completed jobs" in work history). However, on the left side of my profile, it says there were 14 total jobs. 

Why doesn't it show all the work I've done?

Thank you very much in advance.

Best,

Nehir

4656730a
Community Member

Hey Pradeep thanks for checking the profile. But the total completed job counts is showing 4 on all my devices, even after clearing the cache. Has it not been changed to 5 for public and clients? See attached screenshot please.

Screenshot_20240331-183341.png

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khushbu_gohil
Community Member

Similar issues with me

black_note
Community Member

I am also facing an issue with the total number of jobs, it has been 3 days since i finishe my job but it is still not updating the number of completed jobs. 

NikolaS
Moderator
Moderator

Hi All,

 

I would like to let you know that we shared your reports with our engineers and they are working as fast as possible to resolve the issue. We will update this thread once we have more information. 

 

~ Nikola
Upwork
bded2702
Community Member

I completed a project few days back but it doesn't show in Completed jobs and not in In progress but shows in all contracts. My JSS is stuck due to this.

Upwork have bug...I reported this about total job and jss they said they are fixing this issue and will update me but it's almost month and nothing happened and my eligible week down and I am 1 month behind 

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