Refund to Card Not received

[ff54dc09]

Hey/ My freelancer approved a refund on 9th Dec and until now, I haven't received the funds on my card. i don't get the option to raise/submit a ticket to Upwork support. Anyone with an idea?

[ArjayM]

Hi Juma,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry if you still haven't received the funds for the refund. Rest assured that one of our agents will contact you on this page with more information and further assistance.