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59b5ce4e
Community Member

Rejected Withdrawal Despite Correct Information

For my entire time working through Upwork I've had no issues withdrawing my funds. As of this year, with my new bank account, I am constantly having rejected withdrawal notifications, despite confirming the precise information needed for my bank. I have even tried a few combinations, but to no avail. This is extremely frustrating and can see - despite the fact this is a very common error - the solutions to these queries are hidden away in private support tickets. This is extremely unhelpful for any other freelancer looking to save time.

2 REPLIES 2
LuiggiR
Moderator
Moderator

Hi Jason,

 

I'm sorry that you are having trouble with this. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
59b5ce4e
Community Member

Hi LuiggiR - I spoke with my bank following this ticket and have discovered that the Nationwide Flex Account is new but the sort code is still recognised. I've checked my details and my Account number is valid and I've read it off my app and my physical card, tied to the sort code. Could this error be triggered by an inaccurate address and or name e.g. Jason Vowles instead of Mr Jason Vowles?

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