Remove locked from account

[cdee44d8]

My account was hacked and I filed a complaint with Upwork asking them to fix it. However, a few days later I regained access to my account. But Upwork didn't know that and locked my account.
So I submitted a request to Upwork to remove the lock on my account. They asked me for a lot of information to confirm. I gave all that information. They told me to wait 24-48 hours. 48 hours have already passed several times and there is still no solution.
I want to solve this problem right now. Someone please help me.

[AndreaG]

Hi Rod,

Could you please click on my name above this post and send me a private message with more information about the account you're referring to? Thank you!

[cdee44d8]

I can't see private message option

[cdee44d8]

My account was hacked and I filed a complaint with Upwork asking them to fix it. However, a few days later I regained access to my account. But Upwork didn't know that and locked my account.
So I submitted a request to Upwork to remove the lock on my account. They asked me for a lot of information to confirm. I gave all that information. They told me to wait 24-48 hours. 48 hours have already passed several times and there is still no solution.
I want to solve this problem right now. Someone please help me.

[d03e3af1]

Where did you go to submit a ticket, I can't find that link at all. I'm soo frustrated! 

[cdee44d8]

I submitted the ticket twice

[d03e3af1]

Where did you submit a ticket, i need to do it but don't see it anywhere. what page is it on?

[cdee44d8]

03/17/2024