Request for Linux Wayland Support in Upwork Tracker

[#1]

Hi Upwork team,

I am currently using Ubuntu 24.04 with the default GNOME Wayland session, which is also the default for most other distributions nowadays.

Unfortunately, the Upwork tracker is unable to capture screenshots in this environment, forcing me to revert to GNOME Xorg, which has several limitations compared to Wayland.

There are a few workarounds available:

• Downgrading the Upwork version to one from a year ago: Link
• Modifying DBUS to address the Upwork issue (which resulted in a ban): Link

However, none of these solutions are ideal. I believe many freelancers are facing the same issue, and it's very frustrating!

Please consider adding official support for Wayland. Thanks!

[#2]

Hi Khanh,

I am sorry to hear about the trouble using the Upwork Desktop App on Ubuntu 24.04. I understand the frustration and apologize for any inconvenience this may have caused to you.

Upwork screenshots are no longer supported on Wayland. I will be sure to share your feedback with the relevant team. Meanwhile, if you’re unable to use the Time Tracker after the latest Linux update, we recommend using the Xorg windowing system. To activate Xorg:

1. Select the Power Off/Log out button and choose Log Out
2. Select your user profile
3. Locate the cogwheel icon in the bottom-right corner and select Ubuntu on Xorg
4. Enter your password
5. Activate the Time Tracker

Be sure to restart the app after making changes. Should you have any additional questions or need further assistance, please don’t hesitate to reach out.

- Pradeep

[#3]

Hi PradeepH. Any update on this?

[#4]

The earliest report here was on April 2022. It's been 2.5 years since Wayland support was requested and Upwork has not fixed it nor updated their time tracking app. Don't hold your breath.

[#5]

Hi PradeepH. Could I have ticket to follow on this? Thanks!

[#6]

Thank you for following up, Khanh. While we cannot provide specific timelines or make guarantees regarding implementation, rest assured that any updates or changes to the Desktop App will be announced in the community. We strive to continuously improve our product based on valuable feedback like yours. Stay tuned for any further developments!

- Pradeep

[#7]

Seconding this, I've made my own thread about the same issue recently. Wayland is now the default on most Linux distributions, Xorg has its issues, which is why it's being replaced in the first place. While I'm grateful for Upwork, and the opportunities it's given me, I'd really wish they supported a standard Linux desktop instead of forcing their users to use deprecated technology.

[#8]

I agree, wayland is the future. I have Asus Zenbook duo screens laptop, and its a sweet dev machine, some things just do not work well on X11, yes, we can switch to X11, but it is not a solution.