Request for Refund - Mistaken Membership Purchase

[#1]

Dear Upwork Support Team,

I hope you're doing well. I recently intended to purchase Connects for my account under fmzimastermind ltd but mistakenly purchased a membership instead. I have since canceled the membership, but I would kindly like to request a refund for this incorrect purchase.

Please assist me in reversing the charge and crediting the amount back to my account. Let me know if you need any additional information from my side to process this request.

Thank you for your understanding and support.

Best regards,

Farnaz Mazinani

Fmzimastermind ltd

[#2]

Hello Farnaz,

Thank you for contacting us. I have forwarded your request to our assigned team, and one of our agents will contact you soon to assist. You can find a notification about your ticket in your inbox, where you can check out our team's message. If you reply to that email, it will come straight to our team, and they'll be more than happy to assist you further.