Request refund modal not loading

[#1]

I'd like to request a refund from a freelancer (I was charged when work was not done) but when I click "request refund" on their account, the modal does not load - I've tried this 4-5 times now.

[#2]

Hi Frances,

I'm sorry to hear about the issue you've encountered when trying to request a refund. Could you please try in incognito mode and/or another browser? Additionally, you could try clearing your cache and cookies. If the issue persists, let us know the related Contract ID or title so I can check further.

[#3]

Hi Ronna, I tried again after clearing cache/cookies on Chrome and also tried on Firefox and Edge - same results (the loading screen that doesn't load). 

[#4]

Here's the ID: 

[#5]

Hi Frances,

I am stepping in for Ronna. Thank you for providing the contract ID and I am sorry to hear that the issue persists even after performing the basic troubleshooting steps. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

Thanks for your help!