Requesting for Refund Freelance Plus Subscription

[#1]

Hi there,

I have been auto charged $19.99  for Membership fee (Subscription Renewal Charges).

I never knew that upwork will autocharge and take payment from my card. I never wanted to renew my Suscription. I don't want to get anymore connects and haven't used any.  

I would request the upwork team to refund me the $19.99 amount. 

Also, they can take the connects from my account. 

Please look into this matter on urgent base and issue my refund.

[#2 · Accepted solution]

Hi Mehrab,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#3]

Hi there,

I was informed that my refund request would be processed within 2 to 3 business days. However, it has now been over 7 days since I received this response under support request ID 48854914, which is marked as "solved."

Additionally, I noticed that my subscription has been canceled, and all my connects have been revoked. So, Could you please provide an update on why the refund has not been processed yet?

I request to resolve this issue as a matter of urgency.

Thanks.

[#4]

Hi Mehrab,

Thank you for getting back to us. This is Ronna, stepping in for Pradeep.  I checked and see that the refund has been processed and already reflected on your Transaction History. It may take up to 5 business days for the funds to reflect on your statement. In case the funds are not reflected after 8 business days, please contact us. At that time, we can check it further.

[#5]

Hi Ronna,

I'll keep an eye on my transaction history over the next few days. If the funds don't reflect after 8 business days, I'll reach out to you again for further assistance.

Thanks,
Mehrab