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Islam's avatar
Islam A Community Member

Requests with status "Solved" but they are not actually "Solved"

Hi, I have 4 requests to Upwork support, all 4 of them are marked as "Solved" and none of them is actually solved

 

3 Requests for Certification Verification, been Pending for 6 days. 

and 1 Request for an billing issue with my Agency. 

 

It would be nice to receive an update on those requests, even if it is "We are still working on it" 

ACCEPTED SOLUTION
Mykola's avatar
Mykola A Community Member

Look for email where ticket doubled. Reply to. Ticket will be reopened and updated with your reply.

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4 REPLIES 4
Mykola's avatar
Mykola A Community Member

Look for email where ticket doubled. Reply to. Ticket will be reopened and updated with your reply.

Islam's avatar
Islam A Community Member

No emails

Islam's avatar
Islam A Community Member

I actually found the emails, replied and the cases were opened again, thank you very much

Joanne's avatar
Joanne P Retired Team Member

Hi Islam,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork