Resume Upload not working - Can't parse the document (likely a scan), please try another one

[f6754037]

Hi, my pdf. resume will not upload on Upwork and I get an error message which reads-

Can't parse the document (likely a scan), please try another one

[812dd08c]

Hi Jesse,

Can you please let me know which part of your profile are you trying to upload this file to? If you can send a screenshot of the error message so that I can take a closer look that would be extremely helpful. We look forward to your response.

[f6754037]

Hi Arjay,

This when I try to sign up for my account, attached are screenshots of the error.

Thanks

[tinker_bell3 · Accepted solution]

Thanks for sharing this screenshot with us, Jesse.

Could you please try uploading file that is not a scanned PDF file? Unfortunately, we do not currently support scanned PDF documents.

If you're uploading a PDF document that is not a scan, could you please try to clear your cache and cookies or use a different browser? Did it give you the same error?

[f6754037]

yes, I have tried that and tried using other browsers.

[pradeephele]

Hi Jesse,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[74d3dc08]

Hello,

I'm having the same issue also. I already tried clearing my cache and cookies but keep getting the same error.

[759e32fa]

Hi Christopher,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[f3c2719b]

Hi, Annie. I ama lso having the same issue.

It first hapenned on my cellphone. So I tried to use a computer and had the same message. It will not let me upload a .pdf document.

[andregutierrez22]

Hi Gabriel,

Someone from our team will reach out to you via support ticket in order to assist you further.

[f0564670]

Hi, Annie

I'm also having the same trouble. I've already tried using another browser and it still doesn't let me upload my pdf document.

[21c9d47e]

Hi, I'm having the absolutely same problem. I've tried several different versions of my portfolio and it's not changing.

[4fc9f5d3]

Hello, 

I am having the same issue with my resume and trying to upload it. Please can someone help. 

Thank you, 

Georgie 

[andregutierrez22]

Hi Georgina,

Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.

[2aa2c341]

Hi Andrea,

I am having the same issue with my resume and trying to upload it. Please can someone help. I've tried another browser but it didn't help.

Thank you, 

Lynn

[luiggi_rosado]

Hi Chuying,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[672bd387]

Hello, 

I keep having the same issue as well. No matter what format i try, i keep getting the same error.

[759e32fa]

Hi Mubarrah,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[34890443]

hi there, I have been having the same situation, hope you can help me also. thanks

[pradeephele]

Hi Hassan,

Thank you for your message. Could you please confirm the file format you are trying to upload?

Thank you,

Pradeep

[75328518]

Hi, I'm having the same issue, I cannot upload my resume(pdf file) which is only 4MB, please help me with this. Thank you!

[egaruth]

Hi Zac,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[8e505159]

Hi Joanne, I'm also getting the same error when i try to upload a pdf version of resume. 

[aocumen]

Hi Karl, 

Could you please clarify if you are uploading a scanned document? 

[8e505159]

Hi Avery,

No, I am not uploading a scanned document. I am uploading a pdf version of my resume.

[aocumen]

Hi Karl Dominic, 

Just to clarify, we do not currently support scanned documents that were converted to PDF. If you're uploading a PDF file that is not a scan of an actual document, could you please try to clear your cache and cookies or use a different browser? 

[4b771f16]

I am getting this same error when I try to upload my resume

[812dd08c]

Hi Megan,

I have shared your report with the appropriate team for further review and one of the team members will reach out via a support ticket. You can access your ticket on this page for updates.

[071567cf]

[812dd08c]

Hi Prisha,

Could you please confirm that the file you're uploading is not a scanned file? If it isn't, could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies.

Please also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari. Let us know if the issue persists and we'll look further into that for you.

[1909848d]

The same thing happening with me ! 

[759e32fa]

Hi Amin,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[e15d6d57]

Hello, I am facing the same problem.

[andregutierrez22]

Hi Konstantinos,

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?

[164fd1f5]

Hi! It's the same issue for me. 

 

[759e32fa]

Hi Diane,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[29957667]

Hi I'm also facing the same problem can you help me?

[759e32fa]

Hi Deleana,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[e4760a76]

Hi, 

I have the same issue since last month I'm trying to upload my resume but it still the same. I hope you can help me. 

Thanks! 

[812dd08c]

Hi Claribel,

I have escalated your concern to the appropriate team and one of our team members will be in touch via a support ticket. You can check here or your email for updates and further assistance.