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f6754037
Community Member

Resume Upload not working - Can't parse the document (likely a scan), please try another one

Hi, my pdf. resume will not upload on Upwork and I get an error message which reads-

 

Can't parse the document (likely a scan), please try another one

ACCEPTED SOLUTION

Thanks for sharing this screenshot with us, Jesse.

Could you please try uploading file that is not a scanned PDF file? Unfortunately, we do not currently support scanned PDF documents.

If you're uploading a PDF document that is not a scan, could you please try to clear your cache and cookies or use a different browser? Did it give you the same error?

~ Joanne
Upwork

View solution in original post

61 REPLIES 61
812dd08c
Moderator
Moderator

Hi Jesse,

 

Can you please let me know which part of your profile are you trying to upload this file to? If you can send a screenshot of the error message so that I can take a closer look that would be extremely helpful. We look forward to your response.

 

 

~ Arjay
Upwork

Hi Arjay,

 

This when I try to sign up for my account, attached are screenshots of the error.

Thanks

 

Screen Shot 2022-06-15 at 4.39.24 PM.pngScreen Shot 2022-06-15 at 4.39.45 PM.png

Thanks for sharing this screenshot with us, Jesse.

Could you please try uploading file that is not a scanned PDF file? Unfortunately, we do not currently support scanned PDF documents.

If you're uploading a PDF document that is not a scan, could you please try to clear your cache and cookies or use a different browser? Did it give you the same error?

~ Joanne
Upwork

yes, I have tried that and tried using other browsers.

Hi Jesse,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you,

Pradeep



Upwork

Hello,

 

I'm having the same issue also. I already tried clearing my cache and cookies but keep getting the same error.

Hi Christopher,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork

Hi, Annie. I ama lso having the same issue.

It first hapenned on my cellphone. So I tried to use a computer and had the same message. It will not let me upload a .pdf document.

Hi Gabriel,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork

Hi, Annie

I'm also having the same trouble. I've already tried using another browser and it still doesn't let me upload my pdf document.

Hi, I'm having the absolutely same problem. I've tried several different versions of my portfolio and it's not changing.

Hello, 

 

I am having the same issue with my resume and trying to upload it. Please can someone help. 

Thank you, 

Georgie 

Hi Georgina,

 

Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browserโ€™s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.

 

~Andrea
Upwork

Hi Andrea,

 

I am having the same issue with my resume and trying to upload it. Please can someone help. I've tried another browser but it didn't help.

Thank you, 

 

Lynn

Hi Chuying,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork

Hello, 

I keep having the same issue as well. No matter what format i try, i keep getting the same error.

Hi Mubarrah,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork

hi there, I have been having the same situation, hope you can help me also. thanks

Hi Hassan,

 

Thank you for your message. Could you please confirm the file format you are trying to upload?

 

Thank you,

Pradeep



Upwork

Hi, I'm having the same issue, I cannot upload my resume(pdf file) which is only 4MB, please help me with this. Thank you!Screenshot 2022-09-06 182354.jpg

Hi Zac,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork

Hi Joanne, I'm also getting the same error when i try to upload a pdf version of resume. 

aocumen
Community Manager
Community Manager

Hi Karl, 


Could you please clarify if you are uploading a scanned document? 


~ Avery
Upwork
8e505159
Community Member

Hi Avery,

No, I am not uploading a scanned document. I am uploading a pdf version of my resume.

aocumen
Community Manager
Community Manager

Hi Karl Dominic, 

Just to clarify, we do not currently support scanned documents that were converted to PDF. If you're uploading a PDF file that is not a scan of an actual document, could you please try to clear your cache and cookies or use a different browser? 


~ Avery
Upwork

I am getting this same error when I try to upload my resume

Hi Megan,

 

I have shared your report with the appropriate team for further review and one of the team members will reach out via a support ticket. You can access your ticket on this page for updates.

 

~ Arjay
Upwork

Screenshot_20230119_024017_Freelancer - Upwork.jpg

Hi Prisha,

 

Could you please confirm that the file you're uploading is not a scanned file? If it isn't, could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browserโ€™s cache and cookies.

 

Please also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari. Let us know if the issue persists and we'll look further into that for you.

 

~ Arjay
Upwork
1909848d
Community Member

The same thing happening with me ! 

Hi Amin,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
e15d6d57
Community Member

Hello, I am facing the same problem.

Hi Konstantinos,

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?

 

~Andrea
Upwork

Hi! It's the same issue for me. 

Screenshot_2022-06-25-11-25-16-899_com.upwork.android.apps.main.png

โ€ƒ

Hi Diane,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork

Hi I'm also facing the same problem can you help me?

Hi Deleana,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
e4760a76
Community Member

Hi, 

 

I have the same issue since last month I'm trying to upload my resume but it still the same. I hope you can help me. 

 

Thanks! 

Hi Claribel,

 

I have escalated your concern to the appropriate team and one of our team members will be in touch via a support ticket. You can check here or your email for updates and further assistance.

 

~ Arjay
Upwork
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