Retaking the video portion of the assessment

[#1]

Assesment Admin Send me this mail .. I dont know how can i sovle it .. anyone can help me ?

Hi MD Shahed,

I hope this email finds you well.

I wanted to reach out regarding your recent participation in the Upwork Skill Certification. We sincerely appreciate the time and effort you've dedicated to showcasing your abilities.

Upon reviewing your test result, one of the questions involves applicants providing responses in the video portion. Unfortunately, it seems this section was not completed from your end. In order to ensure compliance with our assessment standards, we are extending the opportunity for you to retake the test, specifically focusing on the video portion. This will allow you to fully meet the assessment criteria and present your skills comprehensively.

We understand that this request may cause inconvenience, and for that, we sincerely apologize. However, we believe this additional step will provide you with the opportunity to showcase your abilities in alignment with our requirements.

Should you choose to proceed with retaking the video portion of the assessment, please let us know, and we will provide further instructions to facilitate the process.

Thank you for your understanding and cooperation in this matter. If you have any questions or require assistance, please don't hesitate to reach out.

Best,

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**Edited for Community Guidelines**

[#2 · Accepted solution]

Hi MD,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.