Reverted payment from Revolut with available funds - unsuccessful holding fee

[#1]

Hi there,

We are a small subsidiary company under a larger umbrella group. A colleague who recently left had been using their own email to hire video editors for our work.

I set up a company account this evening and attached the company Revolut virtual card details. 

I wanted to hire a freelancer directly that we had used previously but the company card holding payment was reverted. The funds ARE available. I can see that Upwork verified the Revolut account separately.

I tried again to submit a holding fee but still no success.

There is no transaction history because the account is new with you.

Why was our payment reverted?