Sent letter to upwork legal department - no response

[#1]

I sent a letter to upwork legal department on 04/04/24 because I transferred money to a freelancer but never received the service. The freelancer claims they never received the money, while Upwork insists they did. No one is helping me further, and since Upwork's legal department can only be reached by mail, I wrote a letter. However, I have not received any response to date.

[#2]

Hi Rajinderdeep,

I am sorry to hear about the delay in responding to your request. I can see that you've raised multiple support tickets regarding your concern and our team members have already responded to you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#3]

Yes. I Know. But i wanted to talk with the legal department from upwork and the only way to have contact with them is via letter. so i send a letter.