Service fee and withdrawal fee is due and has not been paid. Does this mean my client didn't pay me?

[vjklang]

Below is a screenshot from my transaction history. Does this mean my client paid me and there's an error in my end or did my client not pay me? Please help. 

**Edited for community guidelines**

[paulacoleoabayon]

Hi! I also have the same dilemma 😞

[paulacoleoabayon]

Same with me 😞 Usually, it takes 30 min to an hour. I think there's a problem with Upwork.

[7c6546e0]

Same. Have you received your funds already?

[111ctbio]

Same with me. It has been 4 hours since I requested for the withdrawal and I see the same "Transaction is due and has not been paid" message

[vjklang]

Is your service fee also due? I hope this is just an error in their system and someone helps us soon.

[naveed_nizar]

Hello

Need help, please see the uploaded image today I got my previous week's payment of around 200$ which is available to me but the service fee for that amount is not been paid or due as shown in the image so when I withdraw the available amount so there will be an issue in withdrawal as service fee does not successfully charge till now?

**edited for Community Guidelines**

Looking forward to your answer
thank you

[JoanneP]

Hi Verna Joy,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[AveryO · Accepted solution]

Hi everyone, 

I can see that you all have the same concerns. Could you please allow a few more hours for the service fee to be processed? Please also try clearing your browser's cookies. If it doesn't get processed within 24-hours, please let us know by updating this thread so that our team can look into this further.