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Jahangir's avatar
Jahangir H Community Member

Showing feedback removed in in-eligibles, but feedback exits for corresponding two completed jobs .

I have two jobs with feedback visible in the reviews section of my profile. However, in the JSS (Job Success Score) section, they are listed as ineligible with explanation as their feedback was removed, despite the fact that positive, 5-star reviews are still visible. As a result, these jobs are not contributing to my JSS, and their exclusion is negatively affecting my score.

5 REPLIES 5
Nikola's avatar
Nikola S Retiring Moderator

Hi Jahangir,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket so we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

 

~ Nikola
Jahangir's avatar
Jahangir H Community Member

Sure. thanks fdor the quick response

Jeremy Maria's avatar
Jeremy Maria L Community Member

Having the same issue. There are 2 past jobs for the past 24 mos with good ratings one long term and one short term and and both are under ineligible "reason -this feeback has been removed when it is not." 
This is affecting JSS.

Joanne's avatar
Joanne P Retired Team Member

Hi Jeremy Maria,

 

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
Jeremy Maria's avatar
Jeremy Maria L Community Member

Yes Joanna thanks, please help I don't think it is being handled properly.