๐Ÿˆ Community
ยป Forums ยป Support ยป Stuck on "Your phone was successfully verifie...
Page options
97fb55dd
Community Member

Stuck on "Your phone was successfully verified"

New to updwork and have completed identity verification. When clicking submit proposal I'm forwarded to a new page that says "Your phone was successfully verified" with a green check mark. See screenshot.

However it never takes me to the proposal page, and if I click submit proposal again I get stuck in the same spot. 

 

I've never actually verified my phone number so feel like something is stuck here. 

 

97fb55dd_0-1662494642606.png

 

28 REPLIES 28
812dd08c
Moderator
Moderator

Hi Robert,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.

 

~ Arjay
Upwork

Hi I'm having the same issue. What is going on? I'm unable to apply or send proposals. Please help

Mine just started working after a day or so. I think thatโ€™s the error message you get when you are new and they are still verifying you. Very confusing.
4b59c008275d053a
Community Member

I am currently experiencing the same problem, can you help me as well?

Hi Burak,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~Andrea
Upwork
bed7f47f
Community Member

Hello,

 

I am having this same exact issue. I am unsure what to do to fix this problem. Can someone please help me?

Hi Sophia,

 

I'm sorry to learn that you're having trouble submitting proposals. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. You may access your ticket and coordinate with the team here to resolve the issue.

 

~ Arjay
Upwork
davidh8796
Community Member

Hello, I am having the same issue. Can someone please help me? ๐Ÿ™‚

edward_olean
Community Member

Yeah I'm also having the same issue

Hi Edward,

 

Iโ€™ve escalated your community post to a support ticket to give it the attention it deserves. One of our agents will be in touch with you soon to assist on this page once you have your account reviewed.

 

~ Arjay
Upwork
fb08e8c0
Community Member

New to Upwork and whenever I apply to a position it sends me to a blank page where it only says that. I have already completed my verification and I'm wondering if there's anything you guys can do to help my out. Thank you.

Hi Braeden,

 

Thank you for reaching out to us and welcome to the Upwork Community. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here. once your case is fully reviewed.

 

~ Arjay
Upwork

I am having the same exact problem. I can't apply for any jobs and I get this message every time. Very frustrating. Please help.

Hi Nicholas,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

 

~ Arjay
Upwork
jeffersonjerin
Community Member

Hey guys,

 

I'm new to upwork, and have been trying to submit some proposals. However, when I click on 'Apply Now' the window just goes to saying 'your phone was successfully verified. 

 

It is not taking me any further than this window. Could someone help?

 

Many thanks

Hi Jerin,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
7fbbea47
Community Member

Same as Trying to submit proposals but getting 'your phone was successfully verified' message? ...

I'm new to Upwork and keep getting a blank page that contains this message when I apply for a job.

Please could someone support with this?

Thank you!

Hi Rebecca,

 

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.


~ AJ
Upwork
47a52f58
Community Member

Trying to submit proposals but getting 'your phone was successfully verified' message? Hey guys, I'm new to upwork, and have been trying to submit some proposals. However, when I click on 'submit a proposal', the window just goes to saying 'your phone was successfully verified'. It is not taking me any further than this window. Please may someone advise me?

egaruth
Community Manager
Community Manager

Hi Ubaid,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
47a52f58
Community Member

Hi,

 

I am still waiting for the resolution as no body has reached out to me yet. Thank you.

 

Hi Ubaid,

 

Could you please click on the link Nikola provided you above? You should be able to see our team's message there. You can also find it in the email notification sent to you and reply from there.

 

~Andrea
Upwork

Hi, I am currently also experiencing the same issue. Whenever I click to apply for a job it says 'Your phone was successfully verified' and not a link to the job I wish to apply to. Please advise.

Hi Yasmin,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

 

~ Arjay
Upwork

Hello - I am experienceing the same issue on my end as of 7/10/2023. When I click "Apply Now" I get this screen: 

b1ec6e25_0-1689004223155.png

 

Could you convert this to a ticket for me as well?

egaruth
Community Manager
Community Manager

Hi Daniel,

 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

~ Nikola
Upwork
ee05857b
Community Member

Hello,

 

I am experiencing this same exact issue. how do I fix this problem? Can someone please help me?

egaruth
Community Manager
Community Manager

Hi Mel,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Nikola
Upwork
Latest Articles
Featured Topics
Learning Paths