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87124660
Community Member

Testimonial request issue

I sent a testimonial request to one of my outside-Upwork clients. But he didn't receive any email and the testimonial section is showing awaiting a response.
What can I do?

 
 
 
 
 
3 REPLIES 3
JoanneP
Moderator
Moderator

Hi Ritu,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
87124660
Community Member

Hi,

My issue is still pending. Please take a look at this issue since it is important for me.

AveryO
Community Manager
Community Manager

We're sorry for the confusion, Ritu. There's no need for a Customer Support Team member to reach out at this time. We looked into this further, and we can confirm that due to the status of the Upwork account associated with this email address, the request cannot be resent. You can try requesting a testimonial from a different client. 


~ Avery
Upwork
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