The beneficiary name is mismatched

[laura14128]

Hello there,

at my payment methods it says that the beneficiary name is mismatched, I guess because my surnames in my bank account have accent marks and in my Upwork profile I can not put them.

Any chance you could have my payment method activated already?

Thank you!

[d04fc470]

Hello Arjay,

I have the same issue regarding name being mismatched. Please help me confirm my account. Thank you.

[ArjayM]

Hi Jenhaica-Shain,

I have reached out to the team handling your case and I'm pleased to inform you that the name mismatch on your account has been cleared. Let me know if you need further assistance.

[a60f1847]

Hi! I made attempt to receive payment through bank transfer. But I received notification that my payment has been rejected due to invalid beneficiary name. My payment method also has been disabled.
I've changed my name account to match my bank account, but I don't received any notification of being under reviewed. Is my payment method already activated or should I wait for 48 hours to get it activated?

[PradeepH]

Hi Fidela,

Thank you for your message. I am sorry to hear about your fund withdrawal. I see that your revised payment method is already active now.

Thank you,

Pradeep

[7ba48d1c]

Hi Arjay,

I have the same problem. At the payment methods section, it says that the beneficiary name is mismatched. I have waited for more than 48 hours and it is still same.

Please assist.

[LuiggiR]

Hi Damilare,

Thanks for bringing this to our attention. I've shared your concern with the relevant team and can confirm that you should no longer see that error on your end. Don't hesitate to let us know if you need further assistance.

[19cd3a1c]

Hi, Luigi

I have issues with adding payment method. It says my payment method has been deactivated because the beneficiary name is mismatched and it isn't. This is the second time I'm trying to add a payment method and it keeps telling me the same thing. Please I need your assistance.

[AndreaG]

Hi Agbolade,

The name mismatch on your account has been cleared!

[3cefc610]

Hello Arjay M, 
I having the same issue, I have add bank account and check the name between Upwork account and Bank account was exactly same. 
First, I have waiting for 48 hours to waiting verification progress. But until 1 month that's still verification progress.
I try to contact support by clicking "Get Support", but it just provide article that did not help verywell to solve my problem.
Second, I try to remove bank account and add again to payment method. But It's just same problem beneficiary mismatch name.
Thrid, today, I have try again to Re-Add bank account but I get same problem again.

Cat you help me to resolve this problem ? Because I am sure that the name was exactly same.

Thank You, 
Best regard,

Adi

[JoanneP]

Hi Rahasta,

I'd like to confirm that the name mismatch error in your account has been resolved. You may log in and check. 

[3cefc610]

Thank you so much Joanne Marie P

I have been waiting the verification progress for a long time, Now I feel satisfied and happy.
my bank account has been added.

Thank you for your help
Best Regard,

Adi

[dphy]

My account name is presented in latin, while my payment method is in Cyrillic. Can you please verify it?

[ArjayM]

Hi Dimity, 

I'm sorry for not being able to get back to you sooner. I have reached out to the team handling your case and I'm pleased to inform you that the name mismatch on your account has been approved. Let me know if you need further assistance.

[eya96]

hello, i am having the same problem, i keep having the "The beneficiary name is mismatched" notification
my name is in arabic in my ID and its in french in the bank account, please what can i do ? thanks! 

[miteshj07]

Hi Team,

So i have a Freelancer Account as well as newly Agency Account. So when i am trying to add the Agency Bank Account then it is throwing Name mismatch Error. Can you just help me out with this.

Logically Name on the Account should be Company Account Name right?

Thanks,

Mitesh

[759e32fa]

Hi Mitesh,

Thank you for reaching out to us. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

[admirsmajic]

Hello, I have added the payement method to my Bank account but it is susspended due "The beneficiary name is mismatched"
Please can you help?

[759e32fa]

Hi Admir,

Thank you for reaching out to us. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

[admirsmajic]

Thank you Annie.

[bd1f7963]

I'm Facing the Same problem. When I get this message I thought Maybe my bank account has a problem But, I create another new account using a new sim card with all my real documents. still showing the same Your payment account name does not match your name on Upwork 

Please Help me 

[NikolaS]

Hi Pk,

Thank you for reaching out to us. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

[asim_mahat]

Hello,

I have posted this earlier also, I have been trying to verify my payment method but it always shows " The beneficiary name is mismatched." though I have same name in my bank account and Upwork account. Please help me , Thank you.

[NikolaS]

Hi Asim,

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. If you have further questions or if you need further assistance please feel free to follow up on your ticket and our team will be happy to assist you further. 

[8f91a545]

Greetings,

I made an account unfortunately with a wrong Gmail EMAIL account for someone who previously logged in into my account and Upwork picked up the wrong NAME.

I submitted the change Name request but it is refused.
How can I be helped?

Thank you

[ArjayM]

Hi Desh,

Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.