The beneficiary name is mismatched

[#1]

Hi,

I am unable to verify my name with bank account name. Can you please reach out to me as I need to get this verified. Previously it was added and last year - I did without funds too. Trying to keep the same acount. Please assist. I can share account details if needed. Thanks, Raj **Edited for Community Guidelines**

[#2]

I got paypal name misamatch in upwork and it use my gmail instead of my paypal name .

Example .

It should be John but upwork know **Edited for Community Guidelines**

as my name intead of John

[#3]

Hi Than,

You may update your payment method by removing and re-adding the details. Please also note that our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

[#4]

I have started PE in Ukraine and want to set up Wire Transfer.

My upwork name is Andrii Hulin.

While setting up wire transfer to get paid, i've followed instructions (1, 2, 3)and filled out "Name of Account" as : PE Andrii Hulin. PE prefix is required to not have troubles with tax service.

Then i got this warning "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

Then i were asked to verify my identity - i attached passport and Bank Statement from my PE account.

ID Passport was OK.

But Bank Statement from PE account somehow is not enough to verify that i'm a PE.

So i wanna ask what exactly should i send to support, if direct bank statement from PE account is not enough?

Is there are any examples from Ukrainian freelancers who have faced this issue, because i have not found any on internet?

Or is this just a misunderstanding

[#5]

Hello!

Recently, I've had very similar problem, but it was resolved by tech. support.

Name of on FOP account should be exactly as you stated: "PE Andrii Hulin"

I've not been asked for proof that I'm a PE, possibly because of my long story on Upwork.

Can suggest you to send a ticket to Upwork support team not with balance sheet, but with official registration document (**Edited for Community Guidelines**):

**Edited for Community Guidelines**

Wish you luck!

[#6]

Hope they can read cyrillic and it will work. дякую друже)

[#7]

Hi Andrii,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#8]

Hi! It's been more than 2 years since I linked my paypal so that I could withdraw my earnings today but until now, I still havet the name mismatched notification. I removed my paypal account and linked it again but I got the same notification. I tried to link my local bank account, still I get the same message "name mismatched." My client sent me money today to do an important task for our project but I can't withdraw that money because of this unfixed problem for almost 3 years. Can someone pls help me ASAP?  All may names in upwork, paypal, and my bank are the same. 
The beneficiary name is mismatched 

[#9]

Hi Jokshan,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#10]

Hi! It has been over 48 hours since my payment method verification is in progress since my beneficiary name is mismatched. This is because I had only use my second name when I created this account, but I already change it to my full name which is also the beneficiary name of my direct local bank. Can you activated my payment method by any chance? Thank you so much!

[#11]

Hi Merry,

Thank you for reaching out to us. I reached out to the team handling your case and your name is now approved. Let us know if you need further assistance. 

[#12]

I'm having the same issue. I added a withdrawal method to my account but I got a notification that my payment method has been deactivated because the beneficiary name on my payment method does not match the name on my Upwork account. It's been 3 days. Please help.

[#13]

Hi Ifeanyi,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#14]

Hi

I need help with this glitch urgently.
I just realized that there is an error in my verified name. The verified name is Praise Olakunle while my name is Praise Olukunle. “U” was mistaken for “A”. This glitch isn't allowing me to add my recently created US checking account.

Kindly help me fix

[#15]

Hi Praise,

Please allow 48 hours for the team to review the name mismatch on your account.

[#16]

Hi 

I need urgent help fixing this glitch. My verified name is "Praise Olakunle" instead of "Praise Olukunle". the alphabet "U" was mistaken for "A". This glitch is hindering me from adding my foreign payment methods.

Please Fix

[#17]

I got this message after adding my Paypal Account. The Paypal is Activated also the Visa Card.
My name on upwork is the same as paypal! Please Help ASAP.  I Sent Support but no reply. someone help please need the Cash ASAP!!!

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Please visit our FAQ page for additional information.

[#18]

Hi Kareem,

I checked and can confirm that you should no longer see the name mismatch on your end. Please know that your payment method is now under security verification and it will take up to 3 days to become active. Do not hesitate to let us know if you have additional questions.

[#19]

I have the same problem, added the account last weekend and says it is a difference, while I can see that both my registered UpWork name and the one on the account are the same.

That was supposed to be solved by Upwork in 48hs or should get connected in 72hs if additional information was required (according to help) but nothig happened.

I opened a ticket on Thursday but also no news yet and I cannot even see the ticket since it asks for user/password!!!

Sincerely, Upwork services and support has been going down over time!

Can anyone confirm how long did it take to get the issue solved on their own experience?

[#20]

Now I linked my PayPal to my account and they re with the same name but with different gmails!
so any help with that? I really can't create another paypal and activate it so please try to solve this!

[#21]

Hi Ahmed,

Please also note that our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

[#22]

I have correct name and my account name is same with direct bank account details and upward account name. But still received name mismatched alert.

Please help

[#23]

Hi Zainab,

Thank you for reaching out. I have followed up with the team handling your request and was informed that they would need additional information from you. I can see that you've already raised a support ticket regarding your concern. One of our team members will respond to you as soon as possible. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#24]

I have waited last more than 48hours.

Kindly approve my bank account details.

It's my own bank account.

I can provide any documents.

[#25]

Hi Zainab, 

If you can provide documents, it would be best to send them through your open ticket so that the team handling your account concern can review them against the information on your Upwork account. 

Support tickets are addressed by the order they were received, and updating a ticket will automatically send your ticket back to the queue. As such, I would recommend refraining from replying to the ticket unless you have further questions that haven't been asked or would like to volunteer new information. Once the team gets to your ticket in their queue, they will respond through the same thread.

[#26]

today Upwork notify me that "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account." In spite of they are the same.

how can i solve this problem?

Thanks,

Asma