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sassy_programmer
Community Member

The beneficiary name is mismatched

My name on Upwork and Paypal account are same as "Hamza Jamshed" but still upwork is saying, "The beneficiary name is mismatched." Can anyone help please with this ?

ACCEPTED SOLUTION

Hi Soner,

 

Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.

 

In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:

  • An original bank statement showing the company name, as well as your name
  • A business license showing your name and the company name
  • Articles of Incorporation showing the company name with you as an authorized agent/owner

You can learn more about this in this help article.

 

If itโ€™s been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by: 

 

  1. Selecting Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided
~ Luiggi
Upwork

View solution in original post

204 REPLIES 204
759e32fa
Moderator
Moderator

Hi Hamza,

 

Thank you for reaching out to us. I checked your account and it looks like the name mismatch has already been resolved. Please note that our account support team actively reviews verified name mismatches. In general, it may take up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.


~ AJ
Upwork

Hi Annie, thanks for reaching out. I see the name mismatch issue is resolved but my financial account is still suspended. May I know what else to do in order to remove this restriction ?

Hi Hamza,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork
dac01946
Community Member

Hi,

I added my WISE account via "Direct to U.S. Bank (USD)" but "The beneficiary name is mismatched." I got the warning. Although days passed, the situation did not change. I re-added it many times but still got the same error. I am getting this error even though my upwork account name is the same as my bank account name. Can you please support?

Hi Soner,

 

Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.

 

In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:

  • An original bank statement showing the company name, as well as your name
  • A business license showing your name and the company name
  • Articles of Incorporation showing the company name with you as an authorized agent/owner

You can learn more about this in this help article.

 

If itโ€™s been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by: 

 

  1. Selecting Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided
~ Luiggi
Upwork

Thank you very much for solving my problem so quickly.

BY THE WAY HAMZA J. A BENIFICIERY .... ISNT THE SOLUTION...TO A B..E..NEFICIARY. JUST ASKING. THANK U TO THE BENIFICIERY SOLUTION LUIGGI. FROM ALL ATLAS' EVERYWHERE, THANK U MR LUIGGI.

 

Can you help me please 

Hi Khushal,

 

Could you provide further details regarding your query?

 

Thank you,

Pradeep

Upwork

Hi, I'm Nur.

I entered my card information to transfer the money in my account to my card via IBAN (direct bank transfer) but my UpWork name and my card name do not match due to non-English characters in my name.

 

In addition, the card information section does not accept the letter "ฤฑ" and the letter "รง" of my original surname.

 

Hence, "Payment method verification in progress"
Your payment method has been disabled because the recipient name on your payment method does not match the name on your Upwork account.
Please visit our FAQ page for additional information.

"The beneficiary name is mismatched. "

system gives this error.

 

Please help me on this. 

Hi Nur,

 

Thank you for your message. I have followed up with the relevant team and I am pleased to inform you that your payment method has been accepted. It will be active from May 8th.

 

Thank you,

Pradeep

Upwork

Hello, I have just seen that I have an error saying my name's mismatched. I have used the same bank details and the same name on my Upwork account since I created the profile years ago. Yet I am now recieving this error message. 

Hi Avia,

 

I checked with the team and am happy to confirm that this has been fixed. You may log in and check. 

~ Joanne
Upwork

Hi Joanne, Thank you

g-matthew
Community Member

Hi.My self,  K MATTHEW. And I have added my payment method. direct bank account.  it's showing that The beneficiary name is mismatched. can you please help out with this issue? My Financial Account Name is Showing Matthew G. The name is showing in my Upwork account, Matthew K. As per My Documents, My Name is  K MATTHEW. I already complete my identity verification. I am adding that screenshot here. I sent mail to the support team but I have not gotten any reply from them. its already 7 days over. Please I am asking you. help out with this issue and fix my beneficiary name is mismatched. If needed I will provide my ID proofs again and also I will verify my ID verification again. Please team help me. Best RegardsK MATTHEW. 

 



3202130c
Community Member

Hello,

 

We are an organisation registered as agency and we want to add withdrawal method as wire transfer, we have an organisation bank account, the platform says that account (profile) name and bank account holder name should match, and its issue, so how can we add the withdrawal method for organisation?

To add a wire transfer withdrawal method for your organization on a platform that requires the account (profile) name and bank account holder name to match, you will need to take the following steps:

  1.  Check with your bank: Contact your bank to ensure that you can receive wire transfers in the name of your organization. If your bank allows it, you can proceed with adding the withdrawal method.

  2.  Update your account information: Update your account information on the platform to include the name of your organization as the account (profile) name and the name of the authorized signatory or account holder of the organization as the bank account holder name. This ensures that the names match, and the withdrawal method can be added without issues.

  3.  Provide documentation: The platform may require documentation to verify your organization and bank account information. You may need to provide a copy of your organization's registration certificate, tax identification number, and/or bank statement to verify the details.

  4. Test the withdrawal method: Once the withdrawal method is added, test it to ensure that funds are successfully transferred to your organization's bank account.

It's important to ensure that you comply with any legal or regulatory requirements related to wire transfers, including any reporting or disclosure requirements.

Thanks, we dont want to create an account of our general director, who is the holder of organisation and bank account holder, but we can Provide documentation: The platform may require documentation to verify your organization and bank account information. You may need to provide a copy of your organization's registration certificate, tax identification number, and/or bank statement to verify the details.

how we can do this with my account?

You can provide the required documentation for verification to the platform using your own account. This will ensure that the platform has the necessary information to verify your organization and bank account, and will allow you to add the wire transfer withdrawal method without any issues. Just make sure that the documentation provided clearly shows your organization's registration certificate, tax identification number, and/or bank statement. Once the verification process is complete, you should be able to add the wire transfer withdrawal method to your account and receive funds directly to your organization's bank account.

Thanks, can you please advice how can I iniciate the verification process? I didnt find that on platform

Hi Mamuka,

 

You can add the payment method on the account and our team will reach out to you if they need more information.

 

Thank you,

Pradeep

Upwork

Hello,

I have added wire transfer method and I received this mail, but I dont have the option to upload the company documents for verification. please help to solve this issue.

**edited for Community Guidelines**

Hi Mamuka,

 

Thank you for your message. Please don't hesitate to follow up with the team directly on the same notification if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Upwork

Sure, to initiate the verification process on the platform, you can follow these steps:

  1. Go to your account settings or profile settings.
  2. Look for a section related to identity verification or account verification.
  3. Follow the instructions provided to complete the verification process.
  4. If you don't see any option for verification in your account settings, you can contact the platform's customer support for assistance with the verification process.

I hope this helps! Let me know if you have any further questions.

Hello,

 

There is no verification section in the profile. How can I contact the support team? do you have an Email?

 

Thanks

Hi Mamuka,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.


~ AJ
Upwork

Hi, I'm Nur.

I entered my card information to transfer the money in my account to my card via IBAN (direct bank transfer) but my UpWork name and my card name do not match due to non-English characters in my name.

 

In addition, the card information section does not accept the letter "ฤฑ" and the letter "รง" of my original surname.

 

Hence, "Payment method verification in progress"
Your payment method has been disabled because the recipient name on your payment method does not match the name on your Upwork account.
Please visit our FAQ page for additional information.

"The beneficiary name is mismatched. "

system gives this error.

 

Please help me on this.

Please help me brother 

c3137e71
Community Member

Hello! It says that my payment method is not verified since the name does not match. However, this is incorrect because my last name is "Magalhรฃes" which is something that I am unable to type when I set my withdraw configurations. It does not allow me to put the "~" above the "a" and so it says the name does not match. I would like to know how to proceed next.

 

Thanks!

quantifyagency
Community Member

Hello, good day. I have a problem with the payment platform.

 

I have had a payment method added for years through which I have been receiving my money, but recently I have wanted to add other methods and I get the same message that I am attaching as an image.

 

I have tried adding 3 different accounts from different banks and also adding my PayPal account, but I always get the same error, so I think it is already a problem with the platform itself.

 

Could someone please help me solve it? Thank you!

Hi Jose,

 

Please allow 48 hours for the team to review the name mismatch on your account.

 

~Andrea
Upwork
999c24fd
Community Member

My direct to bank payment method has been deactivated and it said "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account." the problem is that I use the same name on the Upwork and bank account.  So, Could tell me what the problem is? 

 

Thank you 

Check the spelling of the name verily on both sides. Maybe there might be a word mismatch

Gabriel K. Amartey

Hi Daniel,

 

I've checked and it looks like you removed the payment method for the account you need assistance with. Could you please re-add your preferred payment method again so that the team can further review it? In the meantime, you may want to check this help article for more details and options on how to get paid.

 

~ Arjay
Upwork

Hi Arjay, 

I re-add my preferred payment method. So, can you check it. I attached screenshot. 

 

Thanks

 

**Edited for Community Guidelines**

Hi Daniel,

 

Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.


~ AJ
Upwork

Ok๐Ÿ˜„

5deffaea
Community Member

The beneficiary name is mismatched.

I changed name to match and still didnt resolve the issue, and I cant fix it if someone can help please.

Hi Mostafa,

 

I've reached out directly to the team handling your case and I'm pleased to inform you that the name mismatch on your account has been cleared. Your new payment method is now active and ready for use. Let us know if you need further assistance. Thank you!

 

~ Arjay
Upwork
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