The beneficiary name is mismatched

[#1]

Hello, today, I am trying to add paypal as an additional payment method.

My full name on paypal account is Cong Dinh, which is the same on upwork account.

But upwork says:

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

But I noticed that the verified name on contracts and invoices is Ding Cong. Is this the reason?

If so, this should not be a big deal!

Can you help me add paypal quickly?

Best regards.

[#2]

Hi Ma. Michelle, 

Thank you for reaching out to us. I reached out to the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

[#3 · Accepted solution]

Hi all,

Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.

In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:

• An original bank statement showing the company name, as well as your name
• A business license showing your name and the company name
• Articles of Incorporation showing the company name with you as an authorized agent/owner

You can learn more about this in this help article.

If it’s been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by: 

1. Please visit Contact Support and click the ‘Chat with Upwork' button.
2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Update:

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

[#4]

Hello- I've tried adding three payment methods (Paypal, bank account, and debit card) which have my correct name, but I am still receiiving the "beneficiary name is mismatched" error. I'm supposed to be paid for recent work in the next few days, so would it be possible to get this resolved as soon as possible?

[#5]

Hi Abby,

Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified.

[#6]

Thank you so much! I greatly appreciate it!

[#7]

Hi Andrea,

I do not see a link anywhere on Upwork to upload my Bank Statement, IRS Notice, and DBA Statement for bank verification. The Upwork chat is of no help, and I have been waiting for almost 10 days to get my verification done. Any Suggestions?

Thanks

Hitesh

[#8]

Hi Hitesh,

We have checked with our verification team and are happy to let you know that the name mismatch has already been resolved. You may log into your account and check. 

[#9]

Hello JoanneP,

I added a method on May 9th and I still get the name mismatch on payment method prompt despite the name on  my payment method matching the name on my verified Upwork account. Kindly look into my issue.

[#10]

Thank you Andrea.

I will reach out with updates on Wednesday which will make it 4 business days.

[#11]

Hello Upwork community. My verified name on Upwork is Ahsan Younas. But Recently I have created Bank account named "Ehsan younas". Can I add that Bank account to withdraw my funds from Upwork or I will face any difficulties please advise me on this.

[#12]

Hi andrea please i have the same problem can you help me ?

[#13]

I am having the same problem. The bot was not able to help me because it did not know how or where I could share my documentation, per the article https://support.upwork.com/hc/en-us/articles/211063768-Bank-Account-or-Payment-Method-Under-Differen.... I have all these forms of documentation, but I am unable to determine how to share them with Upwork. I should get paid in two days but I won't because I can't get this issue resolved.

[#14]

Hi Deb,

We can see that one of our team members reached out to you via a support ticket. Please check this ticket and follow the instructions they provided there. 

[#15]

I added my payment method and I got the message below after 3 days of verifying the payment method

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
The beneficiary name is mismatched

How do I rectify this?

[#16]

Dear Andrea, 

I have encountered the same kind of issue. The problem of mine is, my name comes as 5 words, but I usually use two parts only as my first name and surname. So my upwork name was as 'Sunimali Attanayake' and my name in my NIC and Bank account is as Herath Attanayakelage Sunimali Virajini Attanayake. How can I solve this problem?

[#17]

Hi Suni,

We checked and saw that your name change request has already been approved. It seems like you need to complete the W-8BEN Form. The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. You must have this form on file before you can withdraw earnings from Upwork.

Without these forms as proof that you are a non-U.S. Person, Upwork will be required to withhold up to 30% of your future earnings on Upwork and send that withholding tax to the IRS. As long as a valid W-8BEN/W-8BEN-E form is filled out completely, we are not required to withhold U.S. income tax.

To complete the W-8BEN or W-8BEN-E, you’ll need to complete three cards in the Tax Information section of your settings.

[#18]

This is happening to me as well. It's been over a week and no response or resolution. I am working on a contract as a freelancer and cannot get paid. I am so disappointed, as I do not know how my name got mismatched in the first place after going through multiple identify checks before starting my contract. Needing a resolution or a phone number to call ASAP so I can get this resolved. 

[#19]

Hi Natalie,

I'm sorry for any inconvenience this may have caused you. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. You should be able to start using your payment method. 

[#20]

This has happened to me as well when I enter PayPal as my method my name is the same as my name on Upwork.

[#21]

Hi Nhora, 

Thank you for reaching out to us. I would like to let you know that to be able to withdraw earnings you need to update your tax information. You can find more information here. 

[#22]

solve my issue to the withdraw account to benefisiary name is mismatched.

[#23]

Hello Prince,

I can confirm that your beneficiary name has been successfully verified. Your payment method is now undergoing security verification and will become active by June 16, UTC.

[#24]

Hi,

I added an account preference recently but it said the beneficiary name was mismatched. Although both my Upwork verified name and account name are exactly the same. So I had to remove my account until this issue is settled. Can anyone tell me why that happened and what I should do now? Also my Bank name appear in uppercase, that's the only difference.

[#25]

Hello Hassan,

I'm sorry to hear you've received this error. Can you please add the payment method to the account? If you receive the error, the relevant team will review it and help you ensure it's corrected. 

[#26]

Thank you for the timely response. I am adding the payment method again but in the next three days, all the banks will be closed since we are celebrating Eid here in Pakistan. I won't be able to provide any documents from the bank until Thursday.