The beneficiary name is mismatched

[#1]

Hello, today, I am trying to add paypal as an additional payment method.

My full name on paypal account is Cong Dinh, which is the same on upwork account.

But upwork says:

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

But I noticed that the verified name on contracts and invoices is Ding Cong. Is this the reason?

If so, this should not be a big deal!

Can you help me add paypal quickly?

Best regards.

[#2]

Hi, I'm having problems when I want to make a withdrawal using the get paid feature.
The notification says something like this.

"Payment method verification in progress
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
Please visit our FAQ page for additional information."

After I checked, it turned out that the ID card I uploaded to verify my account had different letters in the name than the one I used on my Upwork account.

The letter should be "O", but on the driving license card I used for verification it says "U".
I want to update my driving license card to a new one, which uses the correct letters. How can I do it?

[#3]

Hi Moh,

I have reviewed your account and I am pleased to inform you that your payment methods have been successfully accepted. They will be active and available for initiating fund withdrawals after 3 days.

- Pradeep

[#4]

Beneficiary name is mismatched

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork.

Any chance you could have my payment method activated already?

Thank you!

[#5]

Hi Omar,

Thank you for your message. I checked your account and it appears that your payment method is already accepted. It will be active and available to initiate a fund withdrawal after 3 days. Please update your tax identification number on the Tax Information page to activate your withdrawal. 

- Pradeep

[#6]

Hello Upwork Support,

I am experiencing an issue with registering my bank account for payments. My Upwork account is under my name, K. Park, but the bank account I wish to use is a company account. The company is 100% owned by me, and my name is listed on the English version of the Certificate of Business Registration.

I believe that providing the Certificate of Business Registration to Upwork might help resolve this situation. Could you please guide me on the steps I need to take or any documents I need to submit to resolve this issue?

Thank you for your assistance.

[#7]

Hi, My last name in my. profile name here on upwork has "ñ", same goes with my Goverment ID's. And I was trying to add a withdrawal method for local bank and by adding it, My account name should match my profile name and goverment ID's. However, upwork wouldn't allow me or it's not allowed to put letter "ñ" so i tried "n" and it's mismatched simple because it's not "ñ". but how can I be able to match my name if "ñ" is not allowed? please advice and help me. 

[#8]

Hi Denise,

Thank you for your message. I have followed up with the team handling your request and I am pleased to inform you that your payment method has been accepted now. Feel free to message us if you need further assistance.

- Pradeep

[#9]

I tried to add my United State account a long time ago (more than 1 year) to get Paid directly to this account. However in the moment of the creation of this account in the upwork Withdrawal methods, this was not accepted because has a character different in my name (becuase of my middle name initial), The status is now "Payment method verification in progress" but it has a lot of time in this status and I still am not able to get paid with this account. I want to activate this Withdrawal method. Please I would love any help in this regard. Thanks in advance.

[#10]

Hi Kelvin,

Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. You should be able to start using your payment method.

[#11]

I have my corporation and it has a bank account, but since its in my corporation name. I see error on upwork that the name does not match. I need help adding my business bank account with upwork.

Thanks!!

[#12]

Hello!
I'm trying to add a new payment method but the site tells me that the name of the Account Holder I entered does not match the name in my Upwork account.

I found out that the mistake was in my account and corrected the name, but I still can't add a payment method. How do I fix this?

[#13]

Hi Nikita,

Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. You should be able to start using your payment method.

[#14]

I checked my Certificate of Earnings.  There is a comma between my first and middle names and this may be causing the issue with not being able to add any payment methods to my account.  Please assist.

[#15]

Hi Montie,

Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. You should be able to start using your payment method. 

[#16]

Hello,
I'm facing the same issue: "The beneficiary name is mismatched." but they are the same on PayPal and Upwork Could you help me please.

Thank you.

[#17]

Hello Asmaa,

Thank you for reaching out to us. I am sorry to hear about the issue being encountered when adding your payment method. I’ll be glad to help.

Please know that the beneficiary name on your payment method must match your verified name on Upwork. If your payment method was flagged for a name mismatch, you may add a new payment method that reflects your Upwork-verified name.

If it’s been more than four business days and you still see the name mismatch notification on your account, you can contact support by following the steps shared here.

[#18]

thanks for replying..my verified name is with my family name but Paypal with my father's name is that a problem **Edited for Community Guidelines**

[#19]

Hi Asmaa,

I see that the team has sent an email with more information about reviewing your payment method and further instructions for resolving the issue. Please access your email for updates, and don't hesitate to coordinate with the team if you have questions or need clarification; they'll gladly help. Thank you for reaching out!

[#20]

I am writing to inquire about the possibility of using my father's bank account for receiving payments from Upwork. His bank, Lemon, offers a service that allows third-party payments, including those from Upwork. To ensure compliance and provide proof of our relationship, I have an apostilled birth certificate available.

For your reference, here is the link where the bank's cross-border payment services are detailed: https://legals.lemon.me/crossborder/

The bank has advised me to contact Upwork to verify and confirm this arrangement before proceeding. Could you please guide me on the steps required to facilitate this process?

Thank you for your assistance.

Best regards, Franco

[#21]

Hi Franco,

In general, if you are withdrawing directly to a bank account, the beneficiary name on your bank account must match your verified name on Upwork. However, using your father's bank account could also be possible if you can prove that you're an authorized user of the account.

That said, I looked closely at your account and confirmed that the payment method you recently added has been flagged for a name mismatch. You may add a new payment method that reflects your Upwork verified name or reply to the email sent from Upwork to start the process of verifying that you are an authorized user on the payment method.

Thank you for reaching out!

[#22]

I am writing in response to the recent forum answer from Upwork regarding
the verification of my payment method. I would like to proceed with the
process of verifying that I am an authorized user of my father on the
current payment method linked to my Upwork account.

Please let me know the necessary steps and any required documentation to
complete this verification process. Your assistance in this matter is
greatly appreciated.

Thank you for your attention and support.

[#23]

Hello,

I already checked so many time but I couldn't fix it. Could you help me please?

[#24]

Hello Yosun,

I would like to let you know that the name mismatch on your newly added payment method has been cleared. While checking your account I also noticed that you haven’t filled out your Tax Information. To withdraw earnings, please update your tax information. You can find more information on this page.

[#25]

Hello,

I have added a new bank for my agency (the same bank account added to my freelancer profile), but it's treated as a name mismatch. It's been more than 3 days since and haven't received any email. 

Thank you in advance

[#26]

Hi! I can't seem to find a way to submit a ticket so if anyone can get back to me quickly that'd be great!

I got an email saying 'Your payment account name does not match your name on Upwork' and my payment method is rejected. The payment method is my company's bank account in my name and it has my name in it. I have all the documents to show that it's mine so if someone could kindly get back to me quickly I'd like to get this sorted ASAP.  

Thank you!