The beneficiary name is mismatched

[#1]

Hello, today, I am trying to add paypal as an additional payment method.

My full name on paypal account is Cong Dinh, which is the same on upwork account.

But upwork says:

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

But I noticed that the verified name on contracts and invoices is Ding Cong. Is this the reason?

If so, this should not be a big deal!

Can you help me add paypal quickly?

Best regards.

[#2]

I'm trying to add PayPal as a method of payment, but I get 'The beneficiary name is mismatched' even though the name and email are the same.

[#3]

hey, i just got this problem for my first client when i want withdrawn the money. 

"The beneficiary name is mismatched."

so, my original name is "Anantiyo Ramadhan Yusnur" it's written on all of my bank account and i found out that my name in Upwork Ceterficate of Earning doesn't have space beetwen "Anantiyo" and "Ramadhan". so it says "Anantiyoramadhan yusnur" is this the cause my problem? and how do i fix it?

thankyou

 

[#4]

I am having the same problem and Upwork support is not working. I don't know how to get in contact with someone.

[#5]

Hi Anantiyo R,

Go to profile settings> Contact Info > Account. You can edit your name here same as your banking name. It will take 24 hours to reflect.

[#6]

What do I do if my account name is the same as my bank name but it's saying the names are mismatched?

[#7]

my name in my profile account written correctly "Anantiyo Ramadhan yusnur"

[#8]

Hi Anantiyo and Monica,

I have followed up with the team handling your request and I am pleased to inform you that your payment methods are already accepted. Please allow 3 days for the payment method to get active. Meanwhile, kindly complete all sections on your Tax Information page to avoid interruptions while initiating your fund withdrawal. 

- Pradeep

[#9]

Thank you so much 

[#10]

Hello,

I have a weird problem. My name on Certificate of Earnings has turkish specific characters. However when I fill withdrawal payment info, I cannot use turkish specific characters such as 'ş' or 'ı'. Therefore, my withdrawal option automatically put on hold by Upwork and I cannot find a way to fix it. Can you help me on this?

Thanks in advance

[#11]

Hi Fatih,

Thank you for your message. I have followed up with the team handling your request and I am pleased to inform you that your payment method has been accepted. You can initiate a fund withdrawal after 3 days using the same payment method. 

- Pradeep

[#12]

Hi my bank account number is not linked with my Upwork account. I have sent many emails regarding the same , please look into the matter. I would like to change my username , please let me know what the solution is. 

[#13]

Hello Fatima,

I see that you've already raised a support ticket regarding your concern and the team is assisting you with this. Kindly allow more time for the team to reply and assist you further. 

[#14]

Hello. I received a message after adding a bank account stating that it does not match the name. Please help me. I can verify my bank account, how do I do this. Please correct the error. Activate my bank account

[#15]

Hi there Roman! 
Just visit the "Support Help Center" above and start your conversation with the team. If the chatbot does not divert you to live support, select the "Other issue" option. This will take you to an available technical specialist, allowing you to discuss and resolve the issue 🙃

[#16]

Is this all the help? won't you help me??? My data fully matches in the bank account and upwork

[#17]

The chatbot didn't help me. Please help me solve the problem. My name is exactly the same as upwork and bank account name.

[#18]

Hi Roman,

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

Even though it's not true, the error states "The beneficiary name is mismatched." the whole time. I don't know what else to do anymore. My name and the beneficiary name of the bank account is definitely the same.

Help is needed, please!

Thanks,

Simon

[#20]

Any advice anyone?

I tried contacting the support via chat, but it's only a chatbot.

[#21]

Hello. Why doesn't the support team answer me? I need to confirm my bank account which I plan to use for withdrawal. When adding a payment method, I received a message that my name did not match. I use my bank account and upwork name and the bank account name is exactly the same. Please solve my problem

[#22]

Hi Roman,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#23]

Hello,

I am trying to add my bank account as a payment method.

My full name on my bank account is Charlemaine Par, which is the same with my Upwork account.

But upwork says:

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Then I noticed that the verified name on my certificate of earnings is Charlenmaine Par - shouldn't have an "n" in between e and m. 

Can you let me know how should I correct this? 

Thank you. 

[#24]

Hi Charlemaine,

I've forwarded your name mismatch concerns to the appropriate team and they confirmed that it's been cleared. The name on your profile has been corrected and the new payment method is now active. You're all set! Thank you for reaching out.

[#25]

Dear Pradeep,

Unfortunately, I cannot write you a private message.

I hope this message finds you well. My name is Roman Dantsev, and I am reaching out to seek your assistance with an ongoing issue I am facing with Upwork.

I am a Russian citizen, and my only valid ID is my national passport, which has my name written in Cyrillic: Роман Данцев. On Upwork, my name is written in the Latin alphabet as Roman Dantsev, and my bank account beneficiary name is also written in Latin as Roman Dantsev. This transliteration practice is common, and I have never faced issues with my bank confirming my identity.

However, Upwork keeps declining my requests to connect my bank account due to a supposed mismatch between the name on my passport (Cyrillic), my Upwork profile (Latin), and my bank account (Latin). Despite my efforts to resolve this issue, my requests are continually rejected without any provided solution.

Here are the details for clarity:

Name in the Passport (Cyrillic): Роман Данцев
Name on Upwork (Latin): Roman Dantsev
Bank Account Beneficiary Name (Latin): Roman Dantsev
I have been trying to resolve this matter for quite some time, but unfortunately, I have not had any success. The issue remains unresolved, preventing me from operating my earned funds on Upwork.

As a responsible and active member of the Upwork community, I have built my reputation and earned my money on this platform. It is crucial for me to access my funds, and I am urgently seeking your intervention and assistance to resolve this issue as soon as possible.

I would greatly appreciate your prompt attention to this matter as outlined on the Upwork Support page.

Thank you in advance for your assistance.

Sincerely,
Roman Dantsev

[#26]

I have submitted my verification form a couple of days ago and it went smoothly. But now I tried to ad my bank to through my money and it came up that my name was wrong.

So I checked my earrings Report and saw that in verification they took my middle name as my last name and so my bank account name and my verification name don't match!!

Now I can't up my bank account because a failure in verification that i have no control over! And I can't submitted it again!

Moderator said that a ticked is opend for me but i cant see it in my open tickets ans its been already 3 days and no one has reached out to me..!? 

I have no clue what to do anymore I tried everything but it's impossible to reach any real human in customer support and the chat bot is useless...

Can anyone help me please??

Is there a contact to customer support?