Jul 14, 2024 02:08:26 PM Edited Jul 23, 2024 09:17:34 AM by Luiggi R
Hi there, I linked my PayPal account but I forgot that I registered my upwork account under my middle name, now it's blocked, I did the request for the name change already, I just wanted to know if there's any other thing I need to do or keep in mind
Solved! Go to Solution.
Jul 14, 2024 06:47:32 PM Edited Jul 23, 2024 09:15:18 AM by Luiggi R
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.
In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:
You can learn more about this in this help article.
If it’s been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by:
Oct 13, 2024 05:36:37 AM by Ronna P
Hi Mazen,
Thank you for your message. Please allow up to four business days for our team to resolve and clear the issue for you. Rest assured that they will contact you directly should they need more information from you to correct it. You can learn more here.
Oct 13, 2024 05:35:13 AM by Ronna P
Hi Ahmed,
Thank you for sharing your concern. I see that you were able to create a support ticket for your concern. Please allow more time for our team to review your case. You will be notified of their response.
Oct 13, 2024 08:22:55 PM by YiChi Z
Dear Ronna,
Oct 14, 2024 02:35:31 AM Edited Oct 14, 2024 02:36:01 AM by Joanne P
Hi YiChi,
I can see that you've successfully submitted a support ticket and are aready corresponding with one of our team members. Please allow them time to complete their review. One of our agents will assist you further.
Oct 13, 2024 10:48:24 PM by Lleiken L
Hi!
I have been trying to connect my Bank and my Paypal with the same name, but still failed in the verification. Both accounts were under my name and same address and it is also the same on my upwork profile. I hope someone can help me with this issue
Oct 14, 2024 05:02:25 AM by Joanne P
Lleiken,
We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Oct 14, 2024 05:18:28 PM by HAITHAM M
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
Help me to fix this problem and thanks 🙂
Oct 14, 2024 05:58:39 PM by Joanne P
Hi Haitham,
I want to confirm that the issue of your name mismatch has been resolved. Please log into your account to check.
Oct 14, 2024 06:35:12 PM by HAITHAM M
thank you a lot ! , really appreciated , so now my paypal and my bank account are both working well ?
Oct 14, 2024 08:20:36 PM by Joanne P
Hi Haitham,
Yes! Your account no longer shows the name mismatch error for your payment methods.
Oct 14, 2024 10:52:48 PM by Jianne Aubrey V B
Hi! My previous problem is that my withdrawal method is inactive when I put my account number in. I tried putting in my card number when I edited it and I'm back to the "mismatched name" problem again. Can you please help? thanks
Oct 14, 2024 01:43:09 PM by Aiza Joy B
Hi,
Can you also help me? I'm encountering the same issue. I'm unable to add a payment method due to name mismatch.
Oct 14, 2024 01:46:18 PM by Aiza Joy B
I'm having an issue with adding a payment method due to name mismatch. I updated my last name due to marriage and my bank account name is also updated to my legal married name. However, I still encounter the error. Maybe its because my Certificate of Earnings still has my maiden name on it. Please help, I'm unabel log a ticket for the reverification of my name.
Oct 15, 2024 08:57:44 AM Edited Oct 15, 2024 08:58:04 AM by Daniel H
Hi ma'am ...the same thing is happening on my account it is saying mismatch name. I'm using a cash app card and my cash app tag is different than my real name. I've tried to raise this issue and I have been going through it for over a week nobody has emailed me from the chat bots and I did not get any verification that I needed so I can get paid I really need that money and I hope you can help me fix my problem please.
Oct 15, 2024 09:50:16 AM by NikolaS N
Hi Daniel,
Thank you for reaching out to us. I checked, but I do not see a name mismatch notification on your account. Could you please clarify if you need further assistance?
Oct 15, 2024 06:44:03 AM by Drishti C
Need help with raising ticket, it is really broken that no one can raise a support ticket for issues like failed payment authentication for adding business bank details. Help me resolve this as soon.
Oct 15, 2024 10:22:22 PM by Riyaz C
Hi, My upwork account name is Riyaz Cader short form for Segu Abdul Cader Riyaz Mohamed. My local bank account name is full name. Payment method verification in progress and it's more than 72 hours now. How can i fix this?
Oct 16, 2024 01:00:38 AM by Christian C
Hi Riyaz,
Thanks for reaching out to us and sharing your concerns about the mismatch shown in your payment method. I was able to coordinate with our team and am pleased to inform you that your name mismatch is now approved.
Oct 17, 2024 02:44:51 AM by Muhammad Rabee B
My direct-to-bank payment method has been deactivated since my Upwork account name does not match the name in my bank account.
But I have the same name on both and also use the same?
Thank you!
Oct 17, 2024 03:46:30 AM by ChristianG C
Hi Muhammad,
Thank you for sharing your concerns about the name mismatch on your payment method. I have coordinated with the team and I am glad to share that the mismatch has been cleared.
Additionally, it looks like you need to update your profile photo. You may want to check this helpful article for more information about choosing the right profile photo.
Oct 17, 2024 02:28:36 AM by Diego Rubén C
Hi,
A few days ago, I attempted to add PayPal as my payment method, but I received an error stating that the beneficiary name does not match the name on my Upwork account, even though both accounts have the same name.
Over the past few days, I have tried updating both my PayPal and Upwork accounts to include my full name (second first name and second last name), but I am still encountering the same issue.
Is there a solution for this, or a specific page that could assist me? PayPal is the only method available for me to receive my payments.
Best regards,
Diego
Oct 17, 2024 04:47:50 AM by Pradeep H
Hi Diego,
I have followed up with the team handling your request and I am pleased to inform you that your payment method has been accepted now. If you have any further questions or concerns, feel free to reply to this message.
- Pradeep