The beneficiary name is mismatched

[#1]

Hi there, I linked my PayPal account but I forgot that I registered my upwork account under my middle name, now it's blocked, I did the request for the name change already, I just wanted to know if there's any other thing I need to do or keep in mind

[#2]

Hi Mazen,

Thank you for your message. Please allow up to four business days for our team to resolve and clear the issue for you. Rest assured that they will contact you directly should they need more information from you to correct it. You can learn more here.

[#3]

Hi Ahmed,

Thank you for sharing your concern. I see that you were able to create a support ticket for your concern. Please allow more time for our team to review your case. You will be notified of their response. 

[#4]

Dear Ronna,

Need your great support! I messaged customer support about 6 hours ago but no one replied yet. I would like to solve below issue asap.

Kindly help to reactivate payment account and solve the mismatched name issue. I just completed and passed ID verification yesterday and now my payment account has been deactivated due to the beneficiary name mismatched.

I have used my Paypal account to withdraw payment and have no problems before (You can see payment withdraw records in your system). I didn't change my name, and they were working before verifying ID.

I think the reason is that English and Traditional Chinese name characters difference. The following is my explanation, I hope it will be helpful.

- PayPal account beneficiary name : Last name + First name (in Traditional Chinese) (I can’t enter English name in PayPal because it needs match passport ID. In mandarin countries it puts "Last name" firstly.)

- PayPal account email : Last name + First name + my birthday + "@" + "gmail . com"

- Upwork account name : First name + Last name

- Upwork profile name : First name + first letter of Last name

Last week I sent my passport/ driver license/ National ID for ID verification. You can check mandarin character on my documents to conduct cross validation in your system. If needed, I can make a video call with your team to prove it!

Your support would be appreciated! Thank You😊

[#5]

Hi YiChi,

I can see that you've successfully submitted a support ticket and are aready corresponding with one of our team members. Please allow them time to complete their review. One of our agents will assist you further. 

[#6]

Hi!

I have been trying to connect my Bank and my Paypal with the same name, but still failed in the verification. Both accounts were under my name and same address and it is also the same on my upwork profile. I hope someone can help me with this issue

[#7]

Lleiken,

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[#8]

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Help me to fix this problem and thanks 🙂 

[#9]

Hi Haitham,

I want to confirm that the issue of your name mismatch has been resolved. Please log into your account to check. 

[#10]

thank you a lot ! , really appreciated , so now my paypal and my bank account are both working well  ?

[#11]

Hi Haitham,

Yes! Your account no longer shows the name mismatch error for your payment methods. 

[#12]

Hi! My previous problem is that my withdrawal method is inactive when I put my account number in. I tried putting in my card number when I edited it and I'm back to the "mismatched name" problem again. Can you please help? thanks

[#13]

Hi Jianne,

I saw that you already submitted a support ticket to our team. One of our agents has updated your ticket with more information. Please check your ticket here and feel free to respond. 

[#14]

Hi, 

Can you also help me? I'm encountering the same issue. I'm unable to add a payment method due to name mismatch.

[#15]

I'm having an issue with adding a payment method due to name mismatch. I updated my last name due to marriage and my bank account name is also updated to my legal married name. However, I still encounter the error. Maybe its because my Certificate of Earnings still has my maiden name on it. Please help, I'm unabel log a ticket for the reverification of my name. 

[#16]

Hello Aiza,

I have escalated your concern to our assigned team. They have initiated a ticket for you to provide you with further information on what supporting documents you can upload.  You can access your ticket on this page.

[#17]

Hi ma'am ...the same thing is happening on my account it is saying mismatch name. I'm using a cash app card and my cash app tag is different than my real name. I've tried to raise this issue and I have been going through it for over a week nobody has emailed me from the chat bots and I did not get any verification that I needed so I can get paid I really need that money and I hope you can help me fix my problem please.

[#18]

Hi Daniel, 

Thank you for reaching out to us. I checked, but I do not see a name mismatch notification on your account. Could you please clarify if you need further assistance? 

[#19]

Need help with raising ticket, it is really broken that no one can raise a support ticket for issues like failed payment authentication for adding business bank details. Help me resolve this as soon.

[#20]

Hi, My upwork account name is Riyaz Cader short form for Segu Abdul Cader Riyaz Mohamed. My local bank account name is full name. Payment method verification in progress and it's more than 72 hours now. How can i fix this?

[#21]

Hi Riyaz,

Thanks for reaching out to us and sharing your concerns about the mismatch shown in your payment method. I was able to coordinate with our team and am pleased to inform you that your name mismatch is now approved.

[#22]

Great. Thank you so much Christian G

[#23]

My direct-to-bank payment method has been deactivated since my Upwork account name does not match the name in my bank account.

But I have the same name on both and also use the same?

Thank you!

[#24]

Hi Muhammad,

Thank you for sharing your concerns about the name mismatch on your payment method. I have coordinated with the team and I am glad to share that the mismatch has been cleared.

Additionally, it looks like you need to update your profile photo. You may want to check this helpful article for more information about choosing the right profile photo.

[#25]

Hi,

A few days ago, I attempted to add PayPal as my payment method, but I received an error stating that the beneficiary name does not match the name on my Upwork account, even though both accounts have the same name.

Over the past few days, I have tried updating both my PayPal and Upwork accounts to include my full name (second first name and second last name), but I am still encountering the same issue.

Is there a solution for this, or a specific page that could assist me? PayPal is the only method available for me to receive my payments.

Best regards,
Diego

[#26]

Hi Diego,

I have followed up with the team handling your request and I am pleased to inform you that your payment method has been accepted now. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep