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Laura's avatar
Laura R Community Member

The beneficiary name is mismatched

Hello there,

 

at my payment methods it says that the beneficiary name is mismatched, I guess because my surnames in my bank account have accent marks and in my Upwork profile I can not put them.

Any chance you could have my payment method activated already?

 

Thank you!

ACCEPTED SOLUTION
Arjay's avatar
Arjay M Retired Team Member

Hi Laura,

 

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~ Arjay
Upwork

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828 REPLIES 828
Pradeep's avatar
Pradeep H Moderator

Hello Ahmed, 

 

Thank you for your message. I am pleased to inform you that your payment method has been accepted and will be active in 3 days.

 

Thank you,

Pradeep

Shine Mon's avatar
Shine Mon S Community Member

I am having the same issue. My account name using full name (Shine Mon Sudarsanan Shobana) whereas the bank details uses Initials (Shine Mon SS), which is very common in India. My payment is stuck, can you please help?

Nikola's avatar
Nikola S Moderator

Hi Shine,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Cagla's avatar
Cagla A Community Member

hello, i have the same problem. there are letters like ç and ş in the name so I am having a name mismatch, can you help me?

Nikola's avatar
Nikola S Moderator

Hi Cagla,

 

Thank you for reaching out to us. I checked and it looks like your name mismatch is already approved. Let us know if you need further assistance. 

 

~ Nikola
M's avatar
M S Community Member

I have the same problem: My real name is Muhammet Şamil KASIMAY. It's also my bank account name. But Upwork profile name is M Samil because of Upwork system doesn't support some letter like 'Ş'. Can you check this please?

Andrea's avatar
Andrea G Community Manager

Hi M,

 

Please allow 48 hours for the team to review the name mismatch on your account.

 

~Andrea
Emmanuel's avatar
Emmanuel E Community Member

Hi. Please am experiencing similar issues. My name is said to be mismatched when I tried to add my US bank account. Please I need your help

 

Andrea's avatar
Andrea G Community Manager

Hi Emmanuel,

 

Please allow 48 hours for the team to review the name mismatch on your account.

 

~Andrea
Harsh's avatar
Harsh C Community Member

Hii Arjay,

After using my bank account without any problems, suddenly Upwork paused my payment method claiming my name does not match my bank account name. This is simply not true. I have just my first name and surname, there should be no confusion especially after the payment method has been verified months ago.

Please look into it.....

Arjay's avatar
Arjay M Retired Team Member

Hi Harsh,

 

I reached out to the team handling your case and they've confirmed that the name mismatch on your account has been cleared. Let me know if you need further assistance.

 

~ Arjay
Upwork
Ferdi's avatar
Ferdi R Community Member

Hi there,

 

in payment method page i got notification that my beneficiary name is mismatched even my profile name and beneficiary name on local bank or paypal are same.  please help

Pradeep's avatar
Pradeep H Moderator

Hi Ferdi,

 

Thank you for your message. I am pleased to inform you that your payment method is accepted and will be active in 3 days.

 

Thank you,

Pradeep

Oksana's avatar
Oksana S Community Member

Hi Arjay,

I am a part of an agency "Addline group", It has account here and the owner was Danylo Sementsov. I am writing on behalf of our entire team and Danylo Sementsov. The main page of the agency has been blocked for more than a month, we are losing customers and cannot get money. 
We needed to change the name of the owner of the agency, which we did, renamed the page to another team member to whose account we could transfer the earned money (before that, the names of the page and the name of the card did not match), but when we went through all the verification, we were told that no it is possible to do so and we can go to the page only under the name of the previous owner and he needs to contact upwork support on his own behalf. He wrote, but we have not received an answer for more than a week, none! We are very disappointed and the issue still needs to be resolved as soon as possible. 
If Danylo Sesentsov had access to his account, he would write to you personally, but he doesn't, and no one responds to numerous inquiries via mail, so imagine how much time and nerves we have already spent on this issue and how much we have lost.

Pradeep's avatar
Pradeep H Moderator

Hi Oksana,

 

Thank you for your message. I am sorry to hear about the action taken on the agency owner's account. I see that the relevant team handling their request has already reached out to the account owner today. Unfortunately, I am unable to share further details of other user's account with you for security purposes. Please request the agency owner to continue communicating with the team via the open support ticket so that they can better assist to restore the agency account. 

 

Thank you,

Pradeep

Penelope's avatar
Penelope M Community Member

Receiving the same error except I have been using the same payment method for years and it just pops up now. I even connected my Paypal that states the same name inputted on my Upwork account and the same error shows. My profile has been verified and had been doing business here offering services for a long time and this kind of out of the blue BS is a major turn off. Fix it ASAP

Ismahane Yasmina's avatar
Ismahane Yasmina A Community Member

Hi Arjay,

I am having the same problem, I tried so many time to fixe that but no issue. can you help me please.

Arjay's avatar
Arjay M Retired Team Member

Hi Ismahane Yasmina,

 

I have checked your account and I can confirm that the name mismatch has been cleared. Please let me know if you need further assistance.

 

~ Arjay
Upwork
Sergio's avatar
Sergio D Community Member

Hello Arjay, again I'm having an issue with Upwork not letting me withdraw because of a common name variation issue. Previously I withdrew PayPal as a method(I was using it) and now I chose to add my PayPal account again (the exact same account I used before..) and it's again the same beneficiary name issue (Im using the international version of my surname on Upwrok, the difference is the last letter). Please help asap

 
 
Arjay's avatar
Arjay M Retired Team Member

Hi Sergio,

 

I have checked your account and I can confirm that the name mismatch on your account has been cleared and your payment method is already active. Let me know if you need further assistance. Thank you!

 

~ Arjay
Upwork
Aiza's avatar
Aiza P Community Member

Hi, Any update to my concern?

Hadeer's avatar
Hadeer M Community Member

Hello, 

I have the same problem with my payment methods (paypal) it says that the beneficiary name is mismatched, My name is the same for both.  I waited for 24 hours to get the name reviewed and upwork answered with fail. Already have a support ticket but no one answered.

Any chance to get it fixed?

 

Aiza's avatar
Aiza P Community Member

Hi, I have wait for 48 hours for your team to review and I thought you will contact me for instructions on what to do. Instead, I found out that you deleted my added account. I have no other way to get payment since the previous bank is already gone, and the bank will not issue a name similar to my previous, before marrying, because my ID now shows my married surname. Please advise on what to do. Also your get support chat is somewhat a robot that is trying to help but unfortunately can't.

Thank you!

Aiza's avatar
Aiza P Community Member

Hi, Any update on this?

Pradeep's avatar
Pradeep H Moderator

Hi Aiza,

 

Thank you for your message. I am pleased to inform you that your payment method has been accepted and will be active in 3 days.

 

Thank you,

Pradeep

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