Solved: The beneficiary name is mismatched - Page 34

Laura R · ‎05-24-2022

Hello there,

at my payment methods it says that the beneficiary name is mismatched, I guess because my surnames in my bank account have accent marks and in my Upwork profile I can not put them.

Any chance you could have my payment method activated already?

Thank you!

Andrea G · ‎05-24-2022

Hi Laura,

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!

~ Arjay

View solution in original post

Juan Pablo O · ‎09-28-2022

Hey everyone!

I am adding a new bank account that belongs to my company (an LLC in the US) as a payment method, and it seems Upwork expects it to match my personal name. As per this article, it looks like that restriction can be overridden by submitting evidence in writing, but it doesn't state where to send it and it seems the support bot has taken over the chat, so I can't even get to talk to a human.

Can anyone help?

Thanks in advance!

Arjay M · ‎09-28-2022

Hi Juan Pablo,

I have escalated your request to the appropriate team and one of the members will be assisting you further via email. You can also expect an update here with a support ticket where you can also coordinate with the team.

~ Arjay

Ömer H · ‎09-29-2022

In order to receive payments, I need to have the same name in my Upwork account with the name in my local bank account. I have some Turkish characters in my full name. When I try to edit my name 'Ömer Hattapoğlu' in Upwork, it lacks a character and seem as 'Ömer Hattapolu'. Can somebody please help me with this?

Andrea G · ‎09-29-2022

Hi Ömer,

For the purposes of adding a payment method rest assured that, if there is a name mismatch, our team will review and approve the payment method manually or reach out to you for clarification. You can learn more about it here.

~Andrea