The beneficiary name is mismatched

[#1]

Hi there, I linked my PayPal account but I forgot that I registered my upwork account under my middle name, now it's blocked, I did the request for the name change already, I just wanted to know if there's any other thing I need to do or keep in mind

[#2]

Hello Im Andres Gomez, Freelancer and I have a problem with my withdrawal method "The beneficiary name is mismatched" but Already check that my name account its the same as my paypal, And still showing that error, I need someone to help me!

[#3]

Hi Andres,

Thank you for sharing your concern about your payment method. Please allow up to four business days for our team to resolve and clear the issue for you. Rest assured that they will contact you directly should they need more information from you to correct it. You can learn more here.

[#4]

I already waited and nothing happens w:(

[#5]

Hi Andres,

Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. You should be able to start using your payment method. 

[#6]

Hi, it seems like my japanese name hasn't been approved because it has kanji on it. But my name is exactly the same, and it is on the id I have shown already please check again.

[#7]

Hello Taishi,

I checked and see that you are already in correspondence with our team on your support ticket. I'd like to assure you that your recent message has been received and you'll get an update from the agent handling your case shortly. You can access your ticket on this page.

[#8]

Hi everyone,

 My name (middle name & surname) has changed due to marriage. This is also the case with my bank account name (because I have undergone an official change of name, and I have documents to prove this).

I have been trying to update my Upwaork verified name to reflect this as well as my payment method. I was told that the Upwork Support Team would contact me within 72 hours  but it's been over 5 days.

Please, how do I update my Upwork account details to reflect my new name as my VERIFIED name (including on my earnings certificate and invoices) and the name for my payment details?

Please, help. Thank you.

[#9]

Hi Sandra,

I have followed up with the team and one of our agents will reach out to you on your registered email address to request additional information. Please don't hesitate to follow up with them on the same notification if you have additional questions regarding your concern. Note that requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#10]

Dear Upwork Team,

Is it possible to withdraw my earnings into a corporate account (I have a consulting agency - just myself) instead of a personal account? How can I do this?

Many thanks for your assistance!

- Patrick

[#11]

Hi Patrick,

Thank you for sharing your concern. You can add your company bank account as a payment method as long as you are the owner or the authorized signer of the bank account you are adding. Once added, our team will review and will send you a follow-up email should they need more information from you to help them approve your payment method. You can learn more by visiting this helpful page. 

[#12]

I'm trying to get paid on upwork. My bank details match my upwork details. It's saying there's a name mismatch. Please assist. 

[#13]

Hi Daniel,

Thank you for your message. I was able to coordinate your concern with our team and am pleased to inform you that the issue has been cleared. Additionally, you need to complete your Tax information here so that your Payment method will become active. You can learn more by visiting these helpful pages:

- Tax Information for freelancers

- Manage how you get paid

[#14]

Hello, I also have a mismatched problem in my account and earnings certificate, I made the changes, but the problem still continues.

[#15]

Hi Francisco,

I have followed up with the team handling your account and I am pleased to inform you that the payment method has been accepted now. Please allow up to three days for it to become active.

- Pradeep

[#16]

I am using a wise business account as my bank account but got a name mismatch. It has been 5 days now, and I haven't received any instruction from the support team. Also, Can I use the account detail proof from Wise to verify the association between me and that account?

[#17]

Hi Veasna,

I am sorry to hear about the issue with adding the payment method. I checked your account and it appears that you are using a different name on the payment method. Please note that your name on the payment method must match the registered name on the Upwork account. 

I see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#18]

Good to know that!

But could you explain this scenario more?

https://support.upwork.com/hc/en-us/articles/211063768-Bank-Account-or-Payment-Method-Under-Differen...

"""

What to do if the names don’t match

---

The Upwork Identity Verification team actively reviews verified name mismatches. In some cases, they can resolve name discrepancies. Those scenarios are:

....
You are using a company bank account — To complete verification you may need to provide personal identification as well as one of the following:

• An original bank statement showing the company name, as well as your name
• A business license showing your name and the company name
• Articles of Incorporation showing the company name with you as an authorized agent/owner

....

"""
I ask this because I created a wise business account quite a long time ago and have used it for international transactions. Because it is a business account, I didn't use my full name as the Holder's name; I used something else that represents me and my business. So, I am thinking that maybe I could also use that for my Upwork.

However, you said, "Please note that your name on the payment method must match the registered name on the Upwork account."

And your help center said "You may use your company bank, but You need to verify yourself and show that you have the right to authorize or you are the owner of that account."

Could you help me clarify on that part? Maybe my interpretation is not right?

[#19]

Thank you for following up, Veasna. We allow company bank accounts as payment methods only if you can provide the required documents to verify your association with the company. Our team will reach out to you on the same support ticket to request these additional details. 

- Pradeep

[#20]

I hope you are doing well. I want to clarify that my profile name is correctly listed as Muhammad Umer. However, I am receiving notifications regarding a payment method being added to an account under the name Muhammad Ramzan.

Could you please assist me in resolving this discrepancy? I want to ensure that my account details are consistent and there are no issues with my payment method.

Thank you for your help!

Best regards,
Muhammad Umer

[#21]

Hi Muhammad,

Thank you for sharing your concern. I checked and see that you were able to create a support ticket for your request. One of our agents will reach out to you directly on your ticket to assist you accordingly. 

[#22]

Thanks, my problem is solved

[#23]

My payment was under a different name than mine as it had my middle name and the accout had my last name. Although, I changed the name on the payment method, it has not been verified till now and I can't withdraw money.

[#24]

Hi Ahmed,

I want to confirm that the error with your name mismatch has been resolved. You may log into your account to check. 

[#25]

I added a payment method (Elevate pay) with a U.S. bank account but it keep gives me "The beneficiary name is mismatched" 
My name on upwork is "Ahmed Elsayed" and the full name on the bank account is "Ahmed Elsayed Abdalla Abdalmotalb Eldamhogy" 
I tried to change my name on upwork to be same as the bank account but this didn't resolve the issue.
And It takes morte than 2 weeks and the problem didn't resolved from upwork support as well.
How I can solve this.

[#26]

I'm facing the same issue! My beneficiary name on the bank account is Mazen Aly, and I changed the name on Upwork to Mazen Aly. However, my full name is Mazen Mohamed Ibrahim Mohamed Aly. On the notification panel on Upwork, it says that my financial account is Mazen Ibrahim not Mazen Aly, so I'm not sure how to solve this.