The beneficiary name is mismatched

[#1]

Hi there, I linked my PayPal account but I forgot that I registered my upwork account under my middle name, now it's blocked, I did the request for the name change already, I just wanted to know if there's any other thing I need to do or keep in mind

[#2]

Hello

I am registered as a freelancer on Upwork, and I’ve also created an agency with its own name.

I would like to receive payments for the agency’s work into my company’s bank account. However, I encountered the following issue: “Your payment account name does not match your name on Upwork.”

Could you please clarify what I need to do in this situation?

1. Changing the agency’s name would be very difficult due to the significant branding efforts already invested.
2. While it would be somewhat easier to rename my company to match the agency’s name, this process will take time and involve additional expenses.

Would it be possible to use different names for the agency and the bank account? I am the beneficiary of the company and can provide the certificate of incorporation as proof. However, I’m unable to reach a live person in the chat for assistance.

I would greatly appreciate your guidance on how to resolve this issue.

Thank you in advance!

[#3]

Hi Andrii,

I'm sorry to hear you weren't able to reach out to our support team or file a ticket for your concern. I have converted your post to a support ticket to look into this further. One of our agents will reach out to you to assist accordingly. 

[#4]

Even though I typed the name on my bank account multiple times , it is still showing name mismatch . Hence I can't able to get paid 70$ . It's my first time on upwork and i am feeling depressed . I double checked the articles and name on my bank account  even though it doesn't worked . Someone please help me . 

[#5]

Hello Kanati,

I have escalated your concern to our assigned team and I am happy to share that the name mismatch error on your newly added payment method has been resolved. 

[#6]

I recently changed my bank details to my married name so I need to update my verified name in Upwork but changing the name in the contact info settings does not seem to work. My verified name is still under my Maiden name. Tried asking the chat bot but just keeps on sending me the verify identity article, but when I go to the verify your identity tab in my setting it does not give any option to re-verify my name.

Need help human help ASAP.

[#7]

Hi Anna,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#8]

I'm unable to add a new payment method due to the error below :

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Kindly note that the names on both accounts are correct.

[#9]

Hi Paul, 

Thank you for your message. I've shared your concern with the relevant team. Our team has sent you a separate email to assist you in clearing the issue with your payment method. You can check your email folders, including Spam or Junk, in order to locate the message from them. Let us know if you need further assistance. 

[#10]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account. I used my first name and the surname for the upwork account, I haven't used my full name for the Upwork account, but in my bank account I have my name in surname with my initials. Any chance you could have my payment method activated already? Thank you!

[#11]

Hi Ann, I've notified the moderator. This shouldn't be a problem. Please contact Upwork support, and they will reactivate it within 2 days 🙂 

P.S - Feel free to join the Sri Lankan group - https://community.upwork.com/t5/Sri-Lanka/gh-p/UpworkSriLanka

[#12]

How should I contact Upwork support?

[#13]

Please go to this link - https://support.upwork.com/hc/en-us/requests/new?ticket_form_id=3964 and click "Chat with Support"

[#14]

Also, Ronna has confirmed that your bank account is active, so the problem should be fixed now 🙂

[#15]

Hi Ann,

Thank you for sharing your concern. I've shared your post with the relevant team. I'm pleased to inform you that your bank account is now active. Please try to refresh your page or log out then log back in. Let us know if you need further assistance. 

[#16]

Dear Upwork Support,

I am experiencing an issue while attempting to add my PayPal as a payment method. Despite the names on both my PayPal and upwork accounts being identical, I receive the error "The name on this withdrawal method and the name on your Upwork account don’t match exactly." Over the past 5 days, I have tried removing and re-adding PayPal and even adjusted my Upwork name to match my PayPal account precisely. Could you please help resolve this issue?

Thank you.

[#17]

Hello Junaid,

I escalated your concern to our assigned team, and they’ve mentioned that you’ll need to send in a few documents to verify your beneficiary name. Keep an eye on your inbox, as they’ve sent you an email with all the details. If you respond to that email, our team will be notified.

[#18]

Hello,

I'm having problem while adding my paypal account into payment method "Your payment account name does not match your name on Upwork". There is a link to verify my ID and bank statement but its not working. Photo is attached.

[#19]

Hello Junaid,

We will look into this further and will get back to you once we have more information. Thank you.

Junaid, I received an update from our assigned team. They advised that they have sent you a secured link where you can upload the necessary documents to clear the name mismatch error. You can access your ticket on this page.

[#20]

I'm also getting nowhere with the chatbot and need to contact the verification team regarding my bank account information since there's a mismatch. Please advise. 

[#21]

Hi Arnel,

I checked with our veriifcation team, and I'm happy to confirm that your name mismatch has been resolved and it should be active on October 24, 2024

[#22]

Hello,

Can you please help? My payment method is deactivated , so I can't withdraw my earning.

Hello,

My name on Upwork and my name on my bank are matched, but I am getting trouble that the beneficary name is mismatched.

Also, my certificate of earning prints my name wrongly. I provided my driver ID through the identification verification process, but no idea why my name is printed wrongly.

Thank you for you help

Nga Ly

[#23]

Hi Nga,

Thank you for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

Hey All, 

Just started my brand new UpWork account and my bank info keeps getting denied/deactivated since my name and bank name do not match (it's being sent to my LLC's bank). Thing is, I can't seem to find a way to submitt my information to UpWork to approve it etc. and can not get in touch with anyone to further assist. 

Any information would help a ton! 

Just trying to figure this out so I can get going and try to get some jobs here on UpWork! 

[#25]

Hi Jason,

I checked with our verification team, and they confirmed that an email with instructions and a secure link was sent to you so that they could assist you in clearing the name mismatch error in your account. Please check the email and kindly follow the instructions provided. If the team requires additional information from you, they will contact you directly, so please check your email for any notifications. 

[#26]

Hello

I am attempting to add my credit card information to Upwork, but each time I try, the platform consistently rejects my card details. I'm not sure why this is happening, and it’s becoming quite frustrating.