Retired Team Member
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.
In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:
- An original bank statement showing the company name, as well as your name
- A business license showing your name and the company name
- Articles of Incorporation showing the company name with you as an authorized agent/owner
You can learn more about this in this help article.
If it’s been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by:
- Please visit Contact Support and click the ‘Chat with Upwork' button.
- Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
- The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
- From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
Retired Team Member
Hello Ramy,
I am sorry to hear about the issue you encountered when adding your payment method. I checked your account, and it looks like you have deleted them. Could you please try to add your payment method again and get back to us if the same error appears or if the issue persists?
Retired Team Member
Hi Gregory,
I checked and it appears that your payment method is already accepted and will be active after 3 days security period is completed.
- Pradeep
Retired Team Member
Hi Wasee,
I checked your account but I don't see a name mismatch error; however, you do need to complete your W-8BEN form. All non-U.S. individual taxpayers who receive payments on Upwork must complete the W-8BEN form to verify that they are not a U.S. Person, and are performing services outside of the United States.
- Please make sure you fill out your Tax residence card along with filing a W-8BEN or W-8BEN-E in your account's Tax Information
- If you completed a W-8BEN or W-8BEN-E prior to December 2022, you will need to complete a new Form W-8BEN or W-8BEN-E
If you are representing an entity, you must complete a Form W-8BEN-E instead of the W-8BEN.
Without this form as proof that you are based outside the U.S., we’ll be required to withhold up to 30% of your future earnings on Upwork and send them to the IRS. As long as a W-8BEN or W-8BEN-E form is correctly filled out and valid, we are not required to withhold at this rate. You can find more information about it here.
Retired Team Member
Hi Victor,
I followed up with the team handling your request and I am pleased to inform you that your payment method is active now. If you have any further questions or concerns, feel free to reply to this message.
- Pradeep
