The client's account is on a temporary hold.

[#1]

Hello
I have offered on project to freelancer but he is getting an error (https://tinyurl.com/ybjghanw) while he is accepting the offer.
Can you please help me to resolve the issue on prority bases?
Thanks

[#2]

Hi Syed,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#3]

Hello,

I am facing the exact same problem, 

I made an offer and my freelancer can not accept it

How can I solve this problem ?

[#4]

Hi Stanislas,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#5]

Hello Annie,

I am a freelancer cum agency manager and also facing a similar issue while accepting a job offer from the client. It's been 2 hours already but no support member has reverted back to the ticket yet. I have raised a support ticket already #42650134.

Please help me as the client is not able to figure this out by himself. You'll find all the information needed in the ticket ID. 

Thanks,

Sidd

[#6]

Hi Siddhartha,

I'm sorry to hear you're also experiencing this problem. Kindly allow more time for the Customer Support team to follow up with you, as they respond to tickets in the order they are received. Your patience is greatly appreciated!

[#7]

Hi. I have the same problem with my client

[#8]

Hi Nuru,

Thanks for reaching out. The client would have to resolve the issue on their account before you can accept the offer. No action is needed on your end at this point.

[#9]

Dear,

while I am accepting an offer. Massage appear saying that client is temporary on hold. 
My client and I don't know what to do.
Can you please help me to resolve the issue on prority bases?

client card information attached ((Accepted and approved)

[#10]

Hi Qotaibah,

Just like AJ shared above, if you're getting that message is because there's an issue with the client's account that they need to resolve before you can accept the offer. We won't be able to share the details of another user's account for privacy reasons. 

[#11]

If I decline the offer, how will my client receive a refund? Will the funds be credited to his Upwork account balance, or will they be refunded to his bank account?

[#12]

Hello, I'm facing the same issue. 
The client said that everything is good on his side.

[#13]

Hi Aliar,

I checked and saw that your client is already corresponding with our team. Our team will continue to assist your client directly in getting this fixed as soon as possible. 

[#14]

Hello. I have the same issue. I can't accept an offer because it says that the client account is temporary on hold.

[#15]

Hi! I am having the same issue. Can you please help me resolve this? I can't accept the offer of my client. 😞 I don't want to lose this opportunity because it is the first time for me to get hired here in upwork. I hope you can fix it for me as soon as possible. Thank you!

[#16]

Hi Janella,

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

Client sent me offer but it says, This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer.

[#18]

Hi Anish,

I am sorry to hear about the trouble you faced while accepting the offer. I checked and it appears that there is an issue with your client account. You may want to reach out to your client to discuss this issue. 

- Pradeep