The client's account is on a temporary hold.

[#1]

Hello
I have offered on project to freelancer but he is getting an error (https://tinyurl.com/ybjghanw) while he is accepting the offer.
Can you please help me to resolve the issue on prority bases?
Thanks

[#2]

Hi Ajith,

Thank you for reaching out to us. I checked and it looks like you already communicate with our team via a support ticket regarding the issue you experience. Could you please confirm if you need further assistance?

[#3]

Please can you can help solve same issue on my client account - my freelancer is unable to accept my offer. There is no way I have seen to get this solved after 24hrs. Kindly treat as urgent

[#4]

Hi Idris,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.

[#5]

I'm a freelancer. I have the same problem with my client's account. Can you fix it for me? Thanks

[#6]

[#7]

Hi Pham,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#8]

I am having the same issue Andrea! Could you please help me investigate.

[#9]

Hi Kayla,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

Hi 

I am having the same issue 

Please advise

[#11]

Hi Yusuf,

I see that you've recently raised a support ticket regarding your concern. One of our agents has contacted you with more information to assist you further. 

[#12]

Hello. I have the same issue. I can't accept an offer because it says that the client account is temporary on hold. I reached the client and She says that she already open a ticket and nothing is happening

[#13]

Hi Yaneth,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#14]

Please can you can help solve same issue on my client account - my freelancer is unable to accept my offer. There is no way I have seen to get this solved after 24hrs. Kindly treat as urgent

[#15]

Hi Giao,

Could you please click on my name and send me a PM with more information about the client you are referring to? I will be sure to look into your report and escalate it accordingly.

[#16]

Hello, I have the same problem. My freelancer is unable to accept my offer because it says my account is temporarily on hold. Please do look into it. Thank you

[#17]

Hi Kerrin,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#18]

Hey, I have the same issue with my account. Can someone help please?

[#19]

Hey, I have the same issue with my account and the freelancer is not able to accept my offer. Can you help me resolve this on priority?

[#20]

Hi Lipsa,

I have checked your account and I can see that the Freelancer was able to accept your Job Offer. Feel free to reach out to us if you need further assistance. 

Thank you! 

[#21]

Hello, my freelancer also gets an error stating my account is on on a temporary hold and cannot accept the contract. Can you please help me to solve this issue?

[#22]

Hi Liene,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you

Pradeep

[#23]

Hi, I'm also facing the issue. My client hired me & sent me an offer but when i try to accepth the offer it shows me the error of "This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer"please help me, Thanks

**Edited for Community Guidelines**

[#24]

Hi Zakria,

We appreciate you reaching out to us. While we can't share any details, please ask your client to follow up on the notification they recently received and communicate with our team in order to resolve the hold on their account.

If they're having trouble finding the notification, you can ask them to contact our support team by following these simple steps: 

1. Go to the Help Center.
2. Select “Get Support” at the bottom of your screen.
3. Type a question or topic and select "Send". The bot will find relevant Help articles for you.
4. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support."
5. Select "Contact Support" and follow the options provided.

[#25]

Hello, please base on your experience, i want to know if you were notified before putting your account on hold??

[#26]

I can not accept 2 offers from 2 different clients. Both says their account is temporary hold. Please fix it as soon as possible, I have submitted the ticket. I have alreadyy delivered work to one client but couldn't even accept the job offer. This issue is urgent!