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Mohamed's avatar
Mohamed H Community Member

The "Skills" section of the profile is so buggy.

Hello,

 

I've been having trouble with the "Skills" section of my profile for the last 3 days, whenever I delete a skill or move it or add a new one and hit "Save", when I refresh the profile nothing is changed! The old skills are still there.

 

I've tried removing the cache and cookies and still have the same issues.

 

Also sometimes when I add a new skill it won't even save and it will throw me this error message:

"There was an error loading this page: error [7347f2ac5ad994f4-LIS, 7347f2ac5ad994f4-LIS]. Contact Upwork Support for more information."

 

mohamedhaddi_0-1659545747417.png

ACCEPTED SOLUTION
Avery's avatar
Avery O Community Manager

Hi everyone!

We want to confirm that this issue has now been resolved. Kindly clear your browser's cache and cookies and retry adding your skills. If the problem persists, please update this thread by replying to my post so we can assist you further. 

Thank you for your patience, everyone!


~ Avery

View solution in original post

144 REPLIES 144
Rully's avatar
Rully Y Community Member

Hi, I have the same problem. Can't able to update skill in profile section. Please help to solve it.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Rully,

 

Thank you for reaching out to us. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.


~ AJ
Upwork
Joe's avatar
Joe F Community Member

Hello Andrea,

Is there any word on this? I am receiving the same error message (on Safari, Chrome, and Firefox).

-Joe F.

Aisha's avatar
Aisha A Community Member

Hi Andrea

 

Same , I am also facing a same issue , unable to edit skill section .    hope that it can get fixed ASAP

 

Tomas's avatar
Tomas M Community Member

Hi Andrea,

Do we have any idea how long will this take to be solved? It's been over 2 weeks and a lot of freelancers (including me, in all different browsers) are getting the same issure. Skills are obviously a crucial part of a freelancer profile when posting for a job, so we need this solved asap.

Thank you so much.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Tomas,

 

I'm sorry for the inconvenience that this has caused you and everyone else affected. We cannot yet give a timeline as to when this will be fixed but rest assured that we're regularly following up with the team to get this resolved as soon as possible. We appreciate your continued patience.


~ AJ
Upwork
Emmanuel's avatar
Emmanuel J Community Member

I think something is wrong from the Upwork platform side of things. I have also experienced this issue, cleared my cache, tried troubleshooting it on my own, etc. The error reads: 

There was an error loading this page: error [740f14be8efbd414-SEA, 740f14be8efbd414-SEA]. Contact Upwork Support for more information. 

This happens when editing skill set.

Viktoriia's avatar
Viktoriia T Community Member

 Hi there! When updating the skills in the profile, I have a technical error, because of which I cannot update this data. This error has been present for several weeks. The following message appears:

There was an error loading this page: error [74249876bf0977ad-SEA, 74249876bf0977ad-SEA]. Contact Upwork Support for more information.

Please help me to solve this problem because my skills are completely out of date and I need to change them. Thank you.

screen.png

 

Elaina's avatar
Elaina C Community Member

I keep getting an error when I try and update my Upwork skills on my profile. 

 

There was an error loading this page: error [741a9c052913ff84-SEA, 741a9c052913ff84-SEA]. Contact Upwork Support for more information.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Elaina,

 

Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

Thank you,

Pradeep

Elaina's avatar
Elaina C Community Member

Hi Pradeep, 

I did clear the cookies and cache on my browser and the error was still showing up. I also tried switching to a differnet browser chrome to firefox and the same error was happening. 

Thank you. 

Nikola's avatar
Nikola S Retiring Moderator

Hi Viktoriia,

 

Thank you for reaching out to us. I shared your concern with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Viktoriia's avatar
Viktoriia T Community Member

Hi Nikola.

If I understood correctly, I only need to wait until the information about my request appears on the page Requests? There is no such information now. Thank you.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Viktoriia,

 

That is correct. I'm sorry for the delay as our team is currently receiving an unusually higher volume of requests. I followed up with our team and they will reach out to you soon via a support ticket. You can access your support tickets on the link that Nikola provided.


~ AJ
Upwork
Lindsay's avatar
Lindsay S Community Member

Hi Upwork Community,

I'm Lindsay,

I'm new here and it feels great to be here. However, I have an issue I have been battling with since 3 days now. I am a freelancer but I'm unable to edit my skills. I want to venture in a particular niche and bring down all other skills. I have been trying to remove other skills and by the time I recheck, it will still be the same set of former skills. It's unable to edit my new skills which is making me get clustered work feed. Please help on what to do. I have also cleared cache and used another browser but still no solution.

Regards,

Lindsay.

Lindsay's avatar
Lindsay S Community Member

Hi Upwork Community,

I'm Lindsay,

I'm new here and it feels great to be here. However, I have an issue I have been battling with since 3 days now. I am a freelancer but I'm unable to edit my skills. I want to venture in a particular niche and bring down all other skills. I have been trying to remove other skills and by the time I recheck, it will still be the same set of former skills. It's unable to edit my new skills which is making me get clustered work feed. Please help on what to do.

ps: I have also cleared cache and used another browser but still no solution.

Regards,

Lindsay.

Tuba's avatar
Tuba S Community Member

Hi, My every client is having error while hiring me for job post. Also my previous issue of changing skill is still on pending. I got a text from Upwork company. But he didn't respond to my email. Kindly check my clients are facing issue. Attaching images. Thanks

 

**Edited for Community Guidelines**

**Edited for Community Guidelines*

**Edited forCommunity Guidelines**

Arjay's avatar
Arjay M Retired Team Member

Hi Tuba,

 

I have submitted a follow-up to the team handling your case. Please expect an update through this page or your email from them shortly. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
Tuba's avatar
Tuba S Community Member

Hi Arjay, what should I say to my client? He want to hire me but receiving attached error. 

 

**Edited for Community Guidelines**

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Tuba,

 

Thank you for reaching out to us. I checked your account and it looks like your contract has already started with this client. Please let us know if you still need further assistance.


~ AJ
Upwork
Javiera's avatar
Javiera V Community Member

Hi there! I am having the same issue. Has anyone been able to fix this?

Lindsay's avatar
Lindsay S Community Member

Hi Javiera, I haven't been able to fix it. Seems like Upwork support system only reply to some set of freelancers and ignore the others, because I have sent this message twice and no one has replied yet but they keep replying those who dropped a message even after me. Please if you get a solution, let me know. Thank you.

Javiera's avatar
Javiera V Community Member

For some strange reason I was able to modify some skills now, but not all of them 😅

Vinh Quang's avatar
Vinh Quang N Community Member

Hi, I want to change the skill but I can't, every time I change and refresh the skills it's still the same

 

Ajewole's avatar
Ajewole D Community Member

I have been trying everyday since last week to update the skills on my profile all to no avail. I keep getting error message. I have attached a screenshot.

I need help.

 

Thanks.