The "Skills" section of the profile is so buggy.

[#1]

Hello,

I've been having trouble with the "Skills" section of my profile for the last 3 days, whenever I delete a skill or move it or add a new one and hit "Save", when I refresh the profile nothing is changed! The old skills are still there.

I've tried removing the cache and cookies and still have the same issues.

Also sometimes when I add a new skill it won't even save and it will throw me this error message:

"There was an error loading this page: error [7347f2ac5ad994f4-LIS, 7347f2ac5ad994f4-LIS]. Contact Upwork Support for more information."

[#2]

I am facing a problem. I can not able to update my skills in my profile. Whenever I try to do and refresh the page it won't update.

[#3]

Hey!

I am facing the same issue. Whenever I try to edit the Skill tags on my profile, they go back to default when I refresh the page. This is happening since August. I tried everything mentioned above (incognito browser, clearing cache, etc.) but nothing is working.

Kindly resolve the issue ASAP. It is creating serious problems for me.

[#4]

Hey!

I am trying to update the skill tags on my profile since last month, but every time I refresh the page it goes back to the previous tags and no updates are saved on my profile.

I tried everything you mentioned in the previous resolved post. I tried an incognito browser, tried clearing cache and browsing data but nothing worked. 

Kindly resolve the issue ASAP. It is creating real problems for my profile. 

Thanks.

[#5]

I've been having trouble with the "Skills" section of my profile, whenever I try to delete, move or add a new skill, they updated but after the page refresh, it is again reverted and nothing is changed! The old skills are still there.

I have tried on different browsers after clearing the caches and history.

Sometimes when I add a new skill it won't even save and it will throw me this error message:

"There was an error loading this page: error [7347f2ac5ad994f4-LIS, 7347f2ac5ad994f4-LIS]. Contact Upwork Support for more information."

[#6]

I'm also Currently facing this issue in my chrome browser. I ill try it on upwork app but the skills are didn't removing and I'm not able to add more new skills

[#7]

Hello everyone.

I don't know whether I am the only victim of skills section error.

I keep updating with the right skill set but after refreshing the page 

I am getting over 15 skills with some skills double entered thus i find

it confusing.

Where is the extra skills coming from and i selected 15 as the system does restrict.

 

previous after updating, after refreshing the result is the same skill set 

but for now it's duplication and insertion of different skills.

[#8]

i can't change my skills

[#9]

I have been trying to update my skills on Upwork for days now it's not going through I don't know what is wrong it's always saying error, please ensure that this is looked into asap. I want to edit my skills but am unable to do it please ensure it is looked into 

[#10]

This has been like this for many of us for months with no resolution being given. I wouldn't hold your breathe on anything being done soon; as months have passed for a lot of us with the same problem.

[#11]

This is so unlike Upwork I hope they get it fixed soon 

[#12]

I've been having continuous issues with updating and rearranging my skills on Upwork for months now. Only to be told it's fixed; but in reality nothing has changed and in fact on my profile now I have like 22 skills showing when only 15 should be possible. There are duplicates and everything on there.

Then as a top rated freelancer we're promised premium support via live chat and phone; yet where it's claimed to be is nowhere to be seen for me when I'm on the help and support page and signed in. It's either a complete lie or it's a hidden easter egg. Which is it?

I'm not asking for the world; I just want to be able to update my profile. As you see in the picture below I have 22 skills. Maximum is supposed to be 15. I didn't even set some of these. 

[#13]

It does not exist.  I have the same problem with the Expert Vetted talent team, who ghosted me when I tried to bring up constructive feedback on the platform earlier this year.

[#14]

I assumed this was the case. It all sounds good on paper but there is no actual merit to the perks of being top rated, top rated plus or expert vetted other than a shiny little badge. It's like being in preschool and you get a star on your jumper at the end of the day for being a good boy/girl.

I just can't understand why they are incapable of fixing an element of functionality within the profile which is so openly apparent as it's been mentioned hundreds of times by various Freelancers over the course of the last few months. Especially when the element in question is relevant to how their search algorithm works for clients searching for us. The inability to edit your skills to reflect your current capabilities is just ludicrous. 

[#15]

Very well said, Michael.

The funny thing about the "Expert Vetted" badge is that only Enterprise Clients can even see it!  And these are increasingly few and far between.  

It's just another tactic to get Clients to pay more for the service, as opposed to actually trying to provide for a better service for all parties.  

[#16]

I recently just had an interview with a talent scout; which I'm sure you also are aware of given you're expert vetted and they've invited me on to this "portal" that only "special" people can see and it will showcase enterprise clients to me on a dedicated area. However before there was even mention of access they openly said that some days there will be virtually no jobs there. Which in itself speaks volumes considering I would imagine this "special" access to enterprise clients isn't so special when it comes to the vast amount of people that are deemed worthy. 

On that same call I was put forward for a recommendation to be expert vetted; although this comes with no guarantee I will get accepted...everything I read on here indicates having it or any other badge for that matter hasn't aided in improving their revenue. Ultimately all that matters in this game is the proposal and ones ability to showcase their talent. 

Why do we even have all of this extra crap? Especially considering the people who interviewed me; and not to disrespect them but they evidently had about 10% of the knowledge that I do in the field they're supposedly interviewing me for to assess my ability. It's like asking a car mechanic to assess an engineers technical ability. 

[#17]

Wrong.  It most certainly does exist.

[#18]

It does exist, contrary to what Thomas says.  I use it all the time.  Top Rated have access to phone support, and the number is:  **Edited for Community Guidelines**.  Moderator:  If you come along and remove this number, please link to the Help page where it can be easily found for Top Rated freelancers. 

[#19]

This might be relevant if one was to have a north American numbering plan but it's completely irrelevant to the rest of the world. Needless to say the information isn't openly available is the point we're trying to address. So you have access to one number which is toll free for your area of the world what about the rest of it? 

[#20]

I don't know.  I've had international clients use it for support, and never had a problem.  I doubt it's only relevant for North America.  Hopefully, a moderator will show up to address that.  

[#21]

I'm not sure how that works when it's only toll free for North America. The number format indicates nothing other than that. Although like you said maybe they will drop in and give some clarity on the issue; but from what I've experienced I doubt anything will change in terms of this promised support visiblity. Even if it does exist and those who previously had access still have record of the support lines; it's not available now on the relevant pages and if it were it shouldn't be so difficult to find. Why isn't it just within our freelancing dashboard; where we can at least open up a support ticket directly or take advantage of this "chat" that no one seems to have.

[#22]

"Needless to say the information isn't openly available is the point we're trying to address"

No, Thomas said top rated support does not exist, and you agreed -- that's the point I was addressing since it is not true.

[#23]

I tried calling the number two weeks ago to ask about the sales tax implementation and the 2 people I talked to gave me incorrect information.  Just becasue the phone number exists does not mean that a qualified and informed support team exists.  

[#24]

When I view your profile these are the skills I see:

[#25]

Thanks for looking for me Julie. I've changed them months ago now and they aren't showing what they should be. Even the picture you sent is still incorrect.  

[#26]

Hey, concerns!

I have been having issues with the Profile Skills section, whenever I update it and wanna Save that, the following error message shows every time.

"There was an error loading this page: error [7543b5094df3d1e0-SEA, 7543b5094df3d1e0-SEA]. Contact Upwork Support for more information."

Is there anyone here who can help with this?