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mohamedhaddi
Community Member

The "Skills" section of the profile is so buggy.

Hello,

 

I've been having trouble with the "Skills" section of my profile for the last 3 days, whenever I delete a skill or move it or add a new one and hit "Save", when I refresh the profile nothing is changed! The old skills are still there.

 

I've tried removing the cache and cookies and still have the same issues.

 

Also sometimes when I add a new skill it won't even save and it will throw me this error message:

"There was an error loading this page: error [7347f2ac5ad994f4-LIS, 7347f2ac5ad994f4-LIS]. Contact Upwork Support for more information."

 

mohamedhaddi_0-1659545747417.png

ACCEPTED SOLUTION
aocumen
Community Manager
Community Manager

Hi everyone!

We want to confirm that this issue has now been resolved. Kindly clear your browser's cache and cookies and retry adding your skills. If the problem persists, please update this thread by replying to my post so we can assist you further. 

Thank you for your patience, everyone!


~ Avery
Upwork

View solution in original post

131 REPLIES 131
egaruth
Community Manager
Community Manager

Hi Mohamed, 

 

I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Upwork

Sure! Will wait.

So how long does it take usually? Now it's already been about 50 hours since I created the support ticket.

Hi Mohamed,

 

I'll follow up with the team, you should receive a reply soon.

 

~Andrea
Upwork

Thank you!

Hi Andrea,

 

Are there any updates?

 

It's been now 8 days since I was told by Customer Support that the issue was escalated to the Technical Support team (11 days since I opened the ticket), and I still can't modify the "Skills" section of my profile.

Hi Mohamed,

 

I'm sorry that you haven't heard from the team yet. I've notified the team and one of their support agents has recently followed up with you on your open ticket.

~ Luiggi
Upwork

Hi Luiggi,

 

Thanks a lot.

dbc69f6f
Community Member

it is a same issue as mine. what should i do?

5b57708c
Community Member

Hi, 

 

Today, I was trying to update the Skills section of the profile because I need to remove redundant ones and add new ones. But an error dialog box pops up instructing me to reach out to customer support. 

I hope you guys can help me. Thank you!

 

All the best,

Harold B.

aocumen
Community Manager
Community Manager

Hi Harold, 


Does this happen when you try to clear your browser's cookies or use a different browser? 


~ Avery
Upwork

Hi Avery, 

 

I tried updating my Skill section using Google Chrome and the Freelancer - Upwork app but it won't update. The same pop-up error appears. I also tried clearing my cache but still, it does not resolve my concern. I hope you can help me with this. Thank you!

Hi Harold,

 

I checked and can confirm this is a known issue that our team is currently working on resolving. We'll be updating this thread once we have more information.

 

~Andrea
Upwork

Hi Andrea, 

 

I hope you get to fix this ASAP since this is a very important section of our profile as freelancers. Thank you!

 

-HB

Hi, I have the same problem. Can't able to update skill in profile section. Please help to solve it.

Hi Rully,

 

Thank you for reaching out to us. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browserโ€™s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.


~ AJ
Upwork

Hello Andrea,

Is there any word on this? I am receiving the same error message (on Safari, Chrome, and Firefox).

-Joe F.

Hi Andrea

 

Same , I am also facing a same issue , unable to edit skill section .    hope that it can get fixed ASAP

 

Hi Andrea,

Do we have any idea how long will this take to be solved? It's been over 2 weeks and a lot of freelancers (including me, in all different browsers) are getting the same issure. Skills are obviously a crucial part of a freelancer profile when posting for a job, so we need this solved asap.

Thank you so much.

Hi Tomas,

 

I'm sorry for the inconvenience that this has caused you and everyone else affected. We cannot yet give a timeline as to when this will be fixed but rest assured that we're regularly following up with the team to get this resolved as soon as possible. We appreciate your continued patience.


~ AJ
Upwork
emmanuel_ja
Community Member

I think something is wrong from the Upwork platform side of things. I have also experienced this issue, cleared my cache, tried troubleshooting it on my own, etc. The error reads: 

There was an error loading this page: error [740f14be8efbd414-SEA, 740f14be8efbd414-SEA]. Contact Upwork Support for more information. 

This happens when editing skill set.

tooba226
Community Member

Hi, My every client is having error while hiring me for job post. Also my previous issue of changing skill is still on pending. I got a text from Upwork company. But he didn't respond to my email. Kindly check my clients are facing issue. Attaching images. Thanks

 

**Edited for Community Guidelines**

**Edited for Community Guidelines*

**Edited forCommunity Guidelines**

Hi Tuba,

 

I have submitted a follow-up to the team handling your case. Please expect an update through this page or your email from them shortly. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork

Hi Arjay, what should I say to my client? He want to hire me but receiving attached error. 

 

**Edited for Community Guidelines**

 

Hi Tuba,

 

Thank you for reaching out to us. I checked your account and it looks like your contract has already started with this client. Please let us know if you still need further assistance.


~ AJ
Upwork
be710cdd
Community Member

โ€ƒHi there! When updating the skills in the profile, I have a technical error, because of which I cannot update this data. This error has been present for several weeks. The following message appears:

There was an error loading this page: error [74249876bf0977ad-SEA, 74249876bf0977ad-SEA]. Contact Upwork Support for more information.

Please help me to solve this problem because my skills are completely out of date and I need to change them. Thank you.

screen.png

 

egaruth
Community Manager
Community Manager

Hi Viktoriia,

 

Thank you for reaching out to us. I shared your concern with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork
be710cdd
Community Member

Hi Nikola.

If I understood correctly, I only need to wait until the information about my request appears on the page Requests? There is no such information now. Thank you.

Hi Viktoriia,

 

That is correct. I'm sorry for the delay as our team is currently receiving an unusually higher volume of requests. I followed up with our team and they will reach out to you soon via a support ticket. You can access your support tickets on the link that Nikola provided.


~ AJ
Upwork

Hi Upwork Community,

I'm Lindsay,

I'm new here and it feels great to be here. However, I have an issue I have been battling with since 3 days now. I am a freelancer but I'm unable to edit my skills. I want to venture in a particular niche and bring down all other skills. I have been trying to remove other skills and by the time I recheck, it will still be the same set of former skills. It's unable to edit my new skills which is making me get clustered work feed. Please help on what to do. I have also cleared cache and used another browser but still no solution.

Regards,

Lindsay.

I keep getting an error when I try and update my Upwork skills on my profile. 

 

There was an error loading this page: error [741a9c052913ff84-SEA, 741a9c052913ff84-SEA]. Contact Upwork Support for more information.

Hi Elaina,

 

Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

Thank you,

Pradeep

Upwork

Hi Pradeep, 

I did clear the cookies and cache on my browser and the error was still showing up. I also tried switching to a differnet browser chrome to firefox and the same error was happening. 

Thank you. 

Hi Upwork Community,

I'm Lindsay,

I'm new here and it feels great to be here. However, I have an issue I have been battling with since 3 days now. I am a freelancer but I'm unable to edit my skills. I want to venture in a particular niche and bring down all other skills. I have been trying to remove other skills and by the time I recheck, it will still be the same set of former skills. It's unable to edit my new skills which is making me get clustered work feed. Please help on what to do.

ps: I have also cleared cache and used another browser but still no solution.

Regards,

Lindsay.

f1ecd428
Community Member

Hi there! I am having the same issue. Has anyone been able to fix this?

Hi Javiera, I haven't been able to fix it. Seems like Upwork support system only reply to some set of freelancers and ignore the others, because I have sent this message twice and no one has replied yet but they keep replying those who dropped a message even after me. Please if you get a solution, let me know. Thank you.

For some strange reason I was able to modify some skills now, but not all of them ๐Ÿ˜…

dc65a652
Community Member

Hi, I want to change the skill but I can't, every time I change and refresh the skills it's still the same

 

reactwhizz
Community Member

I have been trying everyday since last week to update the skills on my profile all to no avail. I keep getting error message. I have attached a screenshot.

I need help.

 

Thanks.

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