The "Skills" section of the profile is so buggy.

[#1]

Hello,

I've been having trouble with the "Skills" section of my profile for the last 3 days, whenever I delete a skill or move it or add a new one and hit "Save", when I refresh the profile nothing is changed! The old skills are still there.

I've tried removing the cache and cookies and still have the same issues.

Also sometimes when I add a new skill it won't even save and it will throw me this error message:

"There was an error loading this page: error [7347f2ac5ad994f4-LIS, 7347f2ac5ad994f4-LIS]. Contact Upwork Support for more information."

[#2]

hi,

I am unable to edits skills in my profile and for that reason my profile is getting rejected. can you please help find the reason why skills are not being edited in my  profile

[#3]

Hi Aqsa, 

I checked your account, and I was not able to replicate the issue you mentioned. Could you please try to clear your cache and cookies or use a different browser? Please let us know if the issue persists. 

[#4]

Hi Aqsa,

I had the exact same issue. Apparently It was only happening on Safari and trying to remove/add skills on a different browser i.e., Mozilla Firefox fixed the issue for me. Hope you get it sorted too!

[#5]

i also facing same error i can not edit my skills please let me know whats the solution...

[#6]

Hi Rijab,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#7]

Hi Mohamed, 

I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#8]

Sure! Will wait.

[#9]

So how long does it take usually? Now it's already been about 50 hours since I created the support ticket.

[#10]

Hi Mohamed,

I'll follow up with the team, you should receive a reply soon.

[#11]

Thank you!

[#12]

Hi Andrea,

Are there any updates?

It's been now 8 days since I was told by Customer Support that the issue was escalated to the Technical Support team (11 days since I opened the ticket), and I still can't modify the "Skills" section of my profile.

[#13]

Hi Mohamed,

I'm sorry that you haven't heard from the team yet. I've notified the team and one of their support agents has recently followed up with you on your open ticket.

[#14]

Hi Luiggi,

Thanks a lot.

[#15]

it is a same issue as mine. what should i do?

[#16]

I was trying to optimize my profile skill, But I can't edit it. All it says is "There was an error loading this page: error [7372329f3e09e554-MNL, 7372329f3e09e554-MNL]. Contact Upwork Support for more information". Can someone help?

[#17]

Hi Ralph,

I'm sorry to hear you're having trouble with this. I can see that you were able to raise a support ticket with the Customer Support team. Kindly allow more time for them to review it and get back to you.

[#18]

Thank you Mr luiggi, yeah I guess that's the only thing I can do for now, just wait for their reply. I've done every possible solution I've seen here in the forums, reset the cache/ try different browser etc, I've tried it on 4 different browser but it's still the same. 

[#19]

This bug has been over a month now, and still it's the same. I hate to rant but this is really pissing a lot of freelancers, I've tried to open up a ticket but the support team that replied to me just simply said to me "it has to just 15 skills no more than that" !@#&¥€!! Really for real???? That's the only solution you can come up with? I'm not that stupid not to know that it only requires 15 skills, the problem here is whenever you "update a new skill" it reverts back to the old skills. I mean seriously Upwork's technical team is **Edited for Community Guidelines**, its 2022 and a simple bug like this takes months and years to be solved??? And EVERYDAY! there's always an email that something is wrong like in the proposals,payments etc etc and it needs fixing, the only thing that doesn't ever have an error in upwork ever since is upwork commission take on freelancer's job. 2022 is nearly over, I'm sure this issue will still not be addressed and fix in the year 2023, this bug has been going on since 2020!! Read the community thread about this issue. 

[#20]

Hi Ralph and Valued Members,

We sincerely apologize for the inconvenience and trouble this issue may have caused you. Rest assured that the team is working around the clock to resolve this. We will surely keep this thread posted whenever we have updates or once it's been resolved.

[#21]

Hi, 

Today, I was trying to update the Skills section of the profile because I need to remove redundant ones and add new ones. But an error dialog box pops up instructing me to reach out to customer support. 

I hope you guys can help me. Thank you!

All the best,

Harold B.

[#22]

Hi Harold, 

Does this happen when you try to clear your browser's cookies or use a different browser? 

[#23]

Hi Avery, 

I tried updating my Skill section using Google Chrome and the Freelancer - Upwork app but it won't update. The same pop-up error appears. I also tried clearing my cache but still, it does not resolve my concern. I hope you can help me with this. Thank you!

[#24]

Hi Harold,

I checked and can confirm this is a known issue that our team is currently working on resolving. We'll be updating this thread once we have more information.

[#25]

Hi Andrea, 

I hope you get to fix this ASAP since this is a very important section of our profile as freelancers. Thank you!

-HB