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Mohamed's avatar
Mohamed H Community Member

The "Skills" section of the profile is so buggy.

Hello,

 

I've been having trouble with the "Skills" section of my profile for the last 3 days, whenever I delete a skill or move it or add a new one and hit "Save", when I refresh the profile nothing is changed! The old skills are still there.

 

I've tried removing the cache and cookies and still have the same issues.

 

Also sometimes when I add a new skill it won't even save and it will throw me this error message:

"There was an error loading this page: error [7347f2ac5ad994f4-LIS, 7347f2ac5ad994f4-LIS]. Contact Upwork Support for more information."

 

mohamedhaddi_0-1659545747417.png

ACCEPTED SOLUTION
Avery's avatar
Avery O Community Manager

Hi everyone!

We want to confirm that this issue has now been resolved. Kindly clear your browser's cache and cookies and retry adding your skills. If the problem persists, please update this thread by replying to my post so we can assist you further. 

Thank you for your patience, everyone!


~ Avery

View solution in original post

144 REPLIES 144
Ghaffar's avatar
Ghaffar E Community Member

Hi .. I am trying to create new account but stuck at this page for 2 days for now

 

d3ee43f7_0-1664864876299.png

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ghaffar,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Atif's avatar
Atif S Community Member

The problem of updating skills is solved now on my profile, I think Upwork has fixed the error. now i can update, add or delete my skills in my profile.

Naveel's avatar
Naveel S Community Member

When I am updating skills on my profile. They are showing in random sequences, I am facing this issue for the last few weeks.

Safin's avatar
Safin K Community Member

I face the same problem. Then I used Microsoft Edge now its fixed👍

 

Avery's avatar
Avery O Community Manager

Hi everyone!

We want to confirm that this issue has now been resolved. Kindly clear your browser's cache and cookies and retry adding your skills. If the problem persists, please update this thread by replying to my post so we can assist you further. 

Thank you for your patience, everyone!


~ Avery
Renan's avatar
Renan R Community Member

It's not working for me. I've already cleaned the cookies and cache but it didn't work.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Renan,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
Renan's avatar
Renan R Community Member

It is not working for me... I've tried but it is not adding the JS skill for my profile...

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Renan, 

 

I see that there's already a support ticket regarding your concern. The team followed up with you on your ticket, which you can access here. Feel free to respond to them if you have additional questions or need further assistance. 

~ Luiggi
Leandro Atherino's avatar
Leandro Atherino M Community Member

Hi LuiggiR,

Could you kindly create a support ticket for me as well? Been having the 'add skill' issue but when I am setting up my profile.

Can you do it?

Thank you! 

 

Arjay's avatar
Arjay M Retired Team Member

Hi Leandro Atherino,

 

I'm sorry you're having difficulties setting up your profile. Could you please share more details about the issue you're experiencing when trying to add skills to your profile? Sharing a screenshot of what you can see from your end would be extremely helpful so we can assist you more efficiently.

 

We're looking forward to your response.

 

~ Arjay
Upwork
Leandro Atherino's avatar
Leandro Atherino M Community Member

Hi i need a support ticket

Its my second message 

Please help!!!

Nikola's avatar
Nikola S Retiring Moderator

Hi Leandro, 

 

Could you please share a screenshot along with more information about the issue you are experiencing so that we can assist you accordingly or connect you with the appropriate team? 

 

~ Nikola
Gutu's avatar
Gutu A Community Member

Hello,

I have been having the problem with the skill part of my profile. whenever I try to edit it won't change. I have deleted cookies and cache but  it doesn't change.

Thanks.

Daryl Hannah's avatar
Daryl Hannah A Community Member

Hi Avery,

 

Its Feb 2024 and I am having this issue. I would like to update my skills tag. I already did clear cache and cookies but I don't have any other browser so I haven't tried that resolution. Can you help me out?

 

Elyssa's avatar
Elyssa S Community Member

Heya! 

I am on the app, and ai am having this issue. Can I have help please? 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Elyssa,

 

Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

- Pradeep

Ammara's avatar
Ammara S Community Member

Hi, I've just created my profile and while the skills portion let me add maximum 15 skills earlier, it only lets me add 10 now. What's the way to add 15 skills to the section?

e2944dbf_1-1681079566810.png

 

Stacy's avatar
Stacy M Community Member

Hi, I am new to upwork.  I am so happy to see that it's not "just me" that's having issues with the SKILLS section of my profile.  I have tried clearing the cookies, but the issue still persists.  I would appreciate some assistance.  Thank you so much!  😊