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Community Member

There is no way to contact an actual human in support

I can't contact upwork support, the bot tells me to press "get help" but when I do, it just takes me to the bot again.


I need to create a ticket to resolve my original issue, which is: It won't let me submit my second specialized profile, the submit button is greyed out.

Community Member


To create a ticket and reach a human agent, follow these steps:

1. Navigate to the Help Center: Visit Upwork's Help Center (https://support.upwork.com/hc/en-us)

2. Locate the "Get Support" button: Scroll down to the bottom of the page and look for the green "Get Support" button.

3. Write "Contact Support" then select "Yes! I need additional support. Select the appropriate category and write subject.

4. Provide additional details: If prompted, provide any additional details or screenshots that may help clarify your issue.

5. Submit the request: Once you've completed all the required steps, click the "Submit" button to send your request to a human agent.


Upwork's support team typically responds to tickets within 24 hours. They will review your request, investigate the issue, and provide you with a personalized solution.




Hi Lily,


I'm sorry to hear you're having trouble submitting your Specialized Profile. We've escalated your Community post via a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Community Member

I need to speak to a human.  I am an employer and I am locked out of my account.  I had to create a freelancer account to post here.  Please contact me!!!!

Community Member

I need help as well. I went through the chatbot and it runs me in circles.  I don't care if it an email chat support but I need to speak to a human!


Community Member

I am an actual employer and I'm locked out of my account.  I cannot contact the people I've hired!  This is a major problem for my business!  

I had to create a freelancer account to be able to post here.  This is unreal


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