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Jahan's avatar
Jahan Z Community Member

This email address uses Google Sign-In.

Hello, Helpers,

can anyone solve this problem I don't have to assess my Upwork account Not a desktop and not through a mobile application this happened yesterday I tried much time to mail at (support@upwork.com) but they are just sending me a repeated message again and again but that's not working. I have one project to submit yet. So, Please tell me the solution. 

Thanks

 

**Edited for Community Guidelines**

ACCEPTED SOLUTION
Bojan's avatar
Bojan S Community Manager

Hi Jahan,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.

~ Bojan
Upwork

View solution in original post

46 REPLIES 46
Norlin's avatar
Norlin S Community Member

Hi, I had to use an old email to be able to send this message because I cannot login using my active UpWork account.

 

I switched my email from my work mail to my personal email. I chose google sign in but I keep getting an error message whenever I login that says cannot login as this uses Google sign in.

 

I read that I should fix this via connected services but how could I if I cannot login altogether to my UpWork account?

Mohamed's avatar
Mohamed F Community Member

I'm having the same issue, so created a new account just to reply to this.

The customer support is sending me the same reply even though I tried to explain the situation.

I did signup using my email and somehow when I try to log in it says connected to google auth, but it isnot even a Gmail or used anything to get connected. Would you mind helping me out? this is urgent

Case no:**Edited for Community Guidelines**

Goran's avatar
Goran V Retired Team Member

Hi Mohamed,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your original account. Thank you.

~ Goran
Upwork
Mohamed's avatar
Mohamed F Community Member

Any update on this issue?
So far I haven't got any response from Upwork and I'm, kinda stuck with my contracts due to this issue

Goran's avatar
Goran V Retired Team Member

Hi Mohamed,

 

Please follow up directly on your ticket with the number 34018861 and our team will assist you further. Thank you.

~ Goran
Upwork
Zulqurnain's avatar
Zulqurnain H Community Member

This email address uses Google Sign-In.

 

Having the same issue. Whenever I sign-in an upwork web/mobile app with email & password, it showed this message and didn't allow me to do it with an email & password. Please advise or help.

 

Thank you.

Bojan's avatar
Bojan S Community Manager

Hi Zulqurnain,

 

One of our agents will reach out to you directly to assist you with accessing your account.

 

Thank you! 

~ Bojan
Upwork
Joanna Marie's avatar
Joanna Marie T Community Member

Hi, I have the same problem. I can't login to my main upwork account.

Can you help me? My previous account was already verified.

 

 **Edited for Community Guidelines**

Pradeep's avatar
Pradeep H Retired Team Member

Hi Joanna,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you,

Pradeep

Joanna Marie's avatar
Joanna Marie T Community Member

Thank you. Hope someone will assist me with my concern.

Joanna Marie's avatar
Joanna Marie T Community Member

I'm using a different account/email just for this.

Ahmad's avatar
Ahmad K Community Member

I have exactly this issue. Please help me too 😁

Andrea's avatar
Andrea G Community Manager

Hi Ahmad,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Komal's avatar
Komal T Community Member

Hello I have the same exact issue. I created a new account to write here as well. I am not able to get access to  my account. 

Avery's avatar
Avery O Community Manager

Hi Komal, 

A member of the Customer Support Team has reached out to you directly to assist you. You should be able to access your ticket here.




~ Avery
Haq's avatar
Haq N Community Member

i have same issue

Rene's avatar
Rene P Community Member

Hello,

I can't login into my account , I am getting error message "This email address uses Google Sign-In." I was forced to made a new one. I need a fix urgently to go on work with my old one.

 


Thank you

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Rene,

 

Could you please click on my name above this post and send me a private message with more information? Thank you!


~ AJ
Upwork
Marta's avatar
Marta S Community Member

Hello,

I can't login into my account , I am getting error message "This email address uses Google Sign-In." I was forced to made a new one. I need a fix urgently to go on work with my old one.Thank you

Pradeep's avatar
Pradeep H Retired Team Member

Hi Marta,

 

I am sorry to hear about the issue while signing into your account. Could you please click on my name above this post and send me a private message with the registered email address for the account you are referring to?

 

-Pradeep

Payam's avatar
Payam K Community Member

I cannot log into my business account because of the same reason. It keeps saying I have to use Google Sign In but the email has nothing to do with Google.  Please contact me so that I can give you the email address.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Payam,

 

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep