Dec 4, 2020 08:50:57 AM Edited Dec 4, 2020 09:21:40 AM by Andrea G
Hello, Helpers,
can anyone solve this problem I don't have to assess my Upwork account Not a desktop and not through a mobile application this happened yesterday I tried much time to mail at (support@upwork.com) but they are just sending me a repeated message again and again but that's not working. I have one project to submit yet. So, Please tell me the solution.
Thanks
**Edited for Community Guidelines**
Solved! Go to Solution.
Dec 7, 2020 08:38:17 AM by Bojan S
Hi Jahan,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
May 5, 2021 07:03:15 AM by Norlin S
Hi, I had to use an old email to be able to send this message because I cannot login using my active UpWork account.
I switched my email from my work mail to my personal email. I chose google sign in but I keep getting an error message whenever I login that says cannot login as this uses Google sign in.
I read that I should fix this via connected services but how could I if I cannot login altogether to my UpWork account?
Feb 17, 2022 02:44:32 AM Edited Feb 17, 2022 02:56:52 AM by Goran V
I'm having the same issue, so created a new account just to reply to this.
The customer support is sending me the same reply even though I tried to explain the situation.
I did signup using my email and somehow when I try to log in it says connected to google auth, but it isnot even a Gmail or used anything to get connected. Would you mind helping me out? this is urgent
Case no:**Edited for Community Guidelines**
Feb 17, 2022 02:57:11 AM by Goran V
Hi Mohamed,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your original account. Thank you.
Feb 21, 2022 11:58:49 PM by Mohamed F
Any update on this issue?
So far I haven't got any response from Upwork and I'm, kinda stuck with my contracts due to this issue
Feb 22, 2022 12:12:47 AM by Goran V
Hi Mohamed,
Please follow up directly on your ticket with the number 34018861 and our team will assist you further. Thank you.
Feb 24, 2022 11:17:39 AM Edited Feb 24, 2022 11:19:27 AM by Zulqurnain H
This email address uses Google Sign-In.
Having the same issue. Whenever I sign-in an upwork web/mobile app with email & password, it showed this message and didn't allow me to do it with an email & password. Please advise or help.
Thank you.
Feb 24, 2022 12:52:15 PM by Bojan S
Hi Zulqurnain,
One of our agents will reach out to you directly to assist you with accessing your account.
Thank you!
Jun 11, 2022 08:51:54 PM Edited Jun 11, 2022 09:43:33 PM by Pradeep H
Hi, I have the same problem. I can't login to my main upwork account.
Can you help me? My previous account was already verified.
**Edited for Community Guidelines**
Jun 11, 2022 09:45:46 PM by Pradeep H
Hi Joanna,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you,
Pradeep
Apr 18, 2022 05:11:43 AM by Andrea G
Hi Ahmad,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jul 10, 2022 11:25:41 AM by Komal T
Hello I have the same exact issue. I created a new account to write here as well. I am not able to get access to my account.
Mar 8, 2023 04:24:49 AM Edited Mar 8, 2023 04:37:06 AM by Rene P
Hello,
I can't login into my account , I am getting error message "This email address uses Google Sign-In." I was forced to made a new one. I need a fix urgently to go on work with my old one.
Thank you
Mar 8, 2023 10:47:13 AM by Annie Jane B
Hi Rene,
Could you please click on my name above this post and send me a private message with more information? Thank you!
Aug 7, 2023 02:59:02 AM by Marta S
Hello,
I can't login into my account , I am getting error message "This email address uses Google Sign-In." I was forced to made a new one. I need a fix urgently to go on work with my old one.Thank you
Aug 7, 2023 05:42:13 AM by Pradeep H
Hi Marta,
I am sorry to hear about the issue while signing into your account. Could you please click on my name above this post and send me a private message with the registered email address for the account you are referring to?
-Pradeep
Sep 15, 2024 03:18:50 AM by Payam K
I cannot log into my business account because of the same reason. It keeps saying I have to use Google Sign In but the email has nothing to do with Google. Please contact me so that I can give you the email address.