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Jahan's avatar
Jahan Z Community Member

This email address uses Google Sign-In.

Hello, Helpers,

can anyone solve this problem I don't have to assess my Upwork account Not a desktop and not through a mobile application this happened yesterday I tried much time to mail at (support@upwork.com) but they are just sending me a repeated message again and again but that's not working. I have one project to submit yet. So, Please tell me the solution. 

Thanks

 

**Edited for Community Guidelines**

ACCEPTED SOLUTION
Bojan's avatar
Bojan S Community Manager

Hi Jahan,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.

~ Bojan
Upwork

View solution in original post

44 REPLIES 44
Andrea's avatar
Andrea G Community Manager

Hi Jahan,

 

I'm sorry to hear you're having trouble logging in, I understand this is an urgent issue for you. I checked and can see you were recently able to submit a support ticket with our team. Please allow some time for them to review the information you sent and they will reply directly to your ticket. I have followed up with them and you will receive a notification via email once the ticket is updated.

 

Thanks!

~Andrea
Jahan's avatar
Jahan Z Community Member

Hello, Andrea G, Thanks

Can you tell me some time how many days it will be fine...?

Joanne's avatar
Joanne P Moderator

Hi Jahan,

 

I checked your account, and it looks like the team already reached out to you via email. Please check your email, and kindly reply with the information they requested. 

~ Joanne
Upwork
Jahan's avatar
Jahan Z Community Member

Hello, Joanne Marie P

Thanks for for this I gave them all answers, can you give me how much time takes Upwork team.....?

Nikola's avatar
Nikola S Moderator

Hi Jahan,

 

Please allow more time for our team to review your case and respond accordingly to your email. You will be notified of their response.

 

~ Nikola
Jahan's avatar
Jahan Z Community Member

Thanks, Nikola S, I am waiting .......

Thanks for helping me

Jahan's avatar
Jahan Z Community Member

Hello, Nikola S, 

I gave them all the answers on the 5th of December and now is 7th December.

Can you please tell me how much time they will take about solving a problem...?

Bojan's avatar
Bojan S Community Manager

Hi Jahan,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.

~ Bojan
Upwork
Jahan's avatar
Jahan Z Community Member

Thanks, Bojan S, I am waiting ...

Norlin's avatar
Norlin S Community Member

I just updated my email from n****@w***w.com to my personal email and upon sign on today, it kept saying that my account uses Google Sign-In which prevents me from logging in to the app and the desktop version to check hours. I cannot work today because of this issue.

 
 

My ticket ID is #31627735

Bojan's avatar
Bojan S Community Manager

Hi Norlin,

 

A member of our team reached out to you already via email and is awaiting your response. Kindly check the inbox of the email associated with your Upwork account and follow up with our agent. Once they have more information about the issue you’re experiencing, our agent will assist you accordingly.

 

Thank you! 

~ Bojan
Upwork
Norlin's avatar
Norlin S Community Member

Hello, I already received her reply but it did not resolve the issue at
all. I still get the same error message. I cannot login and I need to work
today. Also, it's payday on Friday, how am I to process my payment if I am
unable to login. I am a top-rated freelancer and I could not even get
routed to the correct support people for my concern.
Adam's avatar
Adam R Community Member

Hi, 

 

I have the same problem, can you help me. 

Adam's avatar
Adam R Community Member

I can not login into my account , I am getting error message "This email address uses Google Sign-In." I had to create a new account. Can you help me access my account "************89@gmail.com"

Andrea's avatar
Andrea G Community Manager

Hi Adam,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

 

~Andrea
Olayinka's avatar
Olayinka O Community Member

Hi

I can not login into my account , I am getting error message "This email address uses Google Sign-In." I need a fix urgently guys.
Thank you

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Olayinka,

 

Thank you for reaching out to us. I checked and it looks like you were able to sign in earlier. Please let us know if you're still experiencing this issue.


~ AJ
Upwork
Arinze's avatar
Arinze M Community Member

hello please i'm in a similar position, i had to create another account to send this. i'm unable to log in cause "Google sign in isn't allowed..", i just finished with my first job, expecting another, i need this fixed ASAP

 

who can i contact 

Goran's avatar
Goran V Retired Team Member

Hi Arinze,

 

I'm sorry for the inconvenience this has caused you. Our team will reach out to you via ticket and email on your current account to assist you further with your original account. Thank you.

~ Goran
Upwork
Jahan's avatar
Jahan Z Community Member

Hello, its a thank you post I am very thankful to all of you people thanks for helping me, Love you all
Andrea G
Joanne Marie P
Nikola S
Bojan S
I hope we will meet again Smiley Surprised  Actually I hope we will not meet againSmiley LOL
otherwise thank you all

Bye.

 

Kelly's avatar
Kelly J Community Member

I am having the same issue.  Upwork please help

Aleksandar's avatar
Aleksandar D Community Manager

Hi Kelly,

 

I checked and it looks like you already closed your account.

 

Thank you.

~ Aleksandar
Upwork
Norlin's avatar
Norlin S Community Member

Hi, I had to use an old email to be able to send this message because I cannot login using my active UpWork account.

 

I switched my email from my work mail to my personal email. I chose google sign in but I keep getting an error message whenever I login that says cannot login as this uses Google sign in.

 

I read that I should fix this via connected services but how could I if I cannot login altogether to my UpWork account?

Mohamed's avatar
Mohamed F Community Member

I'm having the same issue, so created a new account just to reply to this.

The customer support is sending me the same reply even though I tried to explain the situation.

I did signup using my email and somehow when I try to log in it says connected to google auth, but it isnot even a Gmail or used anything to get connected. Would you mind helping me out? this is urgent

Case no:**Edited for Community Guidelines**

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