This profile is no longer available.

[#1]

Hi Upwork Community ,

I am not able to see my public profile after verifying my identity . Is this an expected behaviour or bug from upwork or do i need to do something for this .

Kindly reply if you know anything.

Regards,
Dharun Kumar .

[#2]

Hello!

Recently I received the identity verification badge but my profile is displayed as 'no longer available'. However, it is public.
Please, help me tackle this issue.

[#3]

Hello Anna,

I checked your account, and I am able to view your Upwork profile, as seen here. Could you please try again after clearing your browser's Cookies and Cache? You can also try using a different browser. Feel free to message us if problems persist.

[#4]

I created my profile over a week ago and am still unable to access upwork. Everytime I login or even go to the website, I see this error pop up.

How should I go about dealing with this, so I can start using my account?

[#5]

Hello Rishab,

I checked your account and am pleased to inform you that your profile is already visible to Upwork users, as seen here.

Edited to add more information:

Rishab, I'm checking back to see if the issue persists. If so, could you please try using a different browser or incognito mode?

[#6]

Hi Ivy

That's great to hear, but I still cannot login to upwork. After I enter my username and password, I see the image I shared above.

[#7]

I cannot able to see my profile even though the profile visibility is public

I was logged into upwork after long time. I have completed my profile by updating the description, skills, experiences and all. But, when I tried to see my profile, it showing the message of "This profile is no longer available". Can someone help me to fix this please

[#8]

Hi Rooban,

I checked and it looks like you've been requested to complete the verification process. Please complete this step to lift the limitation on your account. 

[#9]

Hello" Upwork team, what's the problem I can't show the public my account, can you help me please.

[#10]

Hey,

I just verified my ID and got the identity verified badge. My account seems to still work, no problem with it, I can still apply to jobs but I'm not sure why I am recieving a "This profile is no longer available" error everytime I click "See public view".

I already cleared my cache, used another browser, another device and still nothing.

I have set my profile visbility as "Public", but when I search on google and click on a link from another device of a friend's device it's private.

Can anyone please check if my profile is banned or something? I'm not entirely sure whats going on, I am pretty new to upwork and have been getting a whole load of errors. Anyone know whats going on?

[#11]

Your account is currently under review and has been restricted. Find out more or contact Customer Support.

[#12]

Hi, Upwork community.

Thanks for the wonderful job the team keeps putting in and also your responsiveness. I have a myriad of issues

I've been trying to get my profile completion beyond the 75% mark but it doesn't happen.

1. I'm not able to add additional employment information as it gets greyed out and I can not save whatever information I add.

2. I tried doing verification but it doesn't get past the 'send sms' page, it keeps sending me a link and doesn't get past the same page.

3. When I try to view my page, it keeps showing me, "This profile is no longer available(attached is a screenshot of the error message).

I'll appreciate prompt response as this would be intrumental in building my profile and join the growing upwork community .

Best Regards

Efetobore. O

[#13]

Hello Efetobore,

I checked, and it seems that your profile is not showing as available due to the verification requirements. If you are unable to complete the verification process and are seeing the same page as the one on your desktop, it's because of the settings of the mobile browser. I recommend that you set it to mobile view. If the issue persists even after doing so, kindly contact our customer support team with a video clip replicating the issue.

I also checked the concern with adding employment history and could not replicate the issue. Could you please let us know if you tried using a different browser or Incognito mode? If not, could you please try and let us know if the issue persists?

[#14]

I cannot see the public view of my profile. When I try to, I get a message that says "This Profile is not available". Please help.

[#15]

Hello Natalie,

I checked your account, and it looks like you have already closed it. Could you please confirm if you still need further assistance from our end?

[#16]

Hi Upwork,

I've submitted everything on upwork and I'm ready to give all the proof but can you tell me when I click on see public view my account is suspended.

[#17]

Hi Sanjay,

I am sorry to hear about your profile visibility. I checked and noticed that you will need to verify your account to change your profile visibility. I see that you have already submitted the required documents. Our team will review and update your account as soon as possible. 

- Pradeep

[#18]

they told me to change my profile photo to my real face, I have changed it but my account is still not available. what do I have to do? 

[#19]

I experience the same - that's why my client wouldn't be able to rehire me

[#20]

Hello,

I'm new here.

I have tried to verify my profile, and it seems the ID(passport) is good, it matches my country but something was not good with the selfie, (not sure what!!!) and I'm not able to redo it again.

My profile was suspended and I cannot work.

Can you please help?

Thank you.

[#21]

It is approved, all is good inside now but if I go to see the public view... it is no longer available.

Is there anyone who can help?  

[#22]

Hello Giuliana,

I checked your account, and I am able to view your Upwork profile, as seen here. Could you please try again after clearing your browser's Cookies and Cache? You can also try using a different browser. Feel free to message us if problems persist.

[#23]

Hi. When I log in, it shows this profile is not available. Can you please tell me what's wrong. I have attached a screenshot of it

[#24]

Hello Steve,

I checked but was not able to replicate the issue. Here is a screenshot for your reference. Could you please let us know if you tried using a different browser or incognito mode? If not, could you please try and let us know if the issue persists?

[#25]

Hi Ivygail,

I neither used any other browser except chrome nor opened it in incognito mode. It still shows the same error. Attached the screenshot for your reference . However whe I click on find jobs ,I can see jobs and apply for them but whenever I log in I see this same error. I am not sure if the clients are avles to see my profile or not

 

[#26]

Hi Steve,

When I checked, your profile was showing publicly. Please try again using a different browser or after clearing your cache and cookies. If the issue persists after trying these steps, please let us know.