This profile is no longer available.

[#1]

Hi Upwork Community ,

I am not able to see my public profile after verifying my identity . Is this an expected behaviour or bug from upwork or do i need to do something for this .

Kindly reply if you know anything.

Regards,
Dharun Kumar .

[#2]

Thanks joanne ....if you can see it then I guess it must be issue from my end ...I will clear cache memory and retry

[#3]

This problem is faced when going to See public view. Is my account suspended?

[#4]

Hi Amal,

Thank you for your message and for sharing a screenshot. I checked and see that if you are experiencing this error, this means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.

[#5]

I am writing to seek urgent assistance regarding my Upwork profile, which I can no longer view or access. I have an ongoing project with my first client, and I am deeply concerned that this issue may jeopardize the project and the work I've already completed.

This is my first client on Upwork, and I’ve worked hard on this project. I’m worried that if the client can no longer see my profile, they might lose confidence and decide to back out, which would be devastating after all the effort I’ve put into it.

Please help me resolve this as soon as possible, as I don’t want to lose the progress I've made. Help me to make it public.

Thank you for your prompt attention to this matter.

[#6]

Hi Alex,

I am sorry to hear about your profile. I checked and it looks like you will need to verify your account to restore your profile visibility. You can proceed with account verification from the Settings page. 

- Pradeep

[#7]

Hi Upwork Community,

I am unable to view my public profile after completing the identity verification process. Is this expected behavior, or could it be a bug on Upwork's end? Is there something else I need to do? Additionally, I'm still seeing the message, "Verify your identity to continue winning jobs on Upwork," even though I've already uploaded all the required documents.

If anyone has any insights, please let me know.

Thank you,
Shoaib A.

[#8]

Hi Shoaib,

I checked, and it looks like your account is currently being manually reviewed. Please allow time for the team to review it. If they need more information from you, they will contact you directly. 

[#9]

Hello Upwork community,

I’m experiencing an issue with my profile. When I try to view it, I get a message saying "is not available," and I’m not sure why. I’ve been working with a client, and I’m concerned that this might affect my workflow and payments. I’m attaching a screenshot of the issue, as well as the link to my profile to see if it’s just a problem on my end.

This is very frustrating as a freelancer, and I hope to find a solution soon. Thank you in advance for your help.

[#10]

Hi Berenice,

I checked, and you've been requested to complete the ID verification process. I  can see that your account is currently being manually reviewed. Please allow time for the team to complete their review. They will contact you directly if they need further information. 

[#11]

Hi Joane,

Thank you so much for taking the time to respond; I really appreciate it. You were right, everything is now working normally. Sorry for the inconvenience, and again, thank you very much.

[#12]

I just started my first job and I already submitted the requirements and it still not verified also I can't apply or do anything but it states that :  

This profile is no longer available.       

 

    

[#13]

Hi Allysa,

Thanks for sharing your concern. I checked and see that if you are experiencing this error, this means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.

[#14]

I am continuously getting a notification from upwork regarding my identity verification. I have clicked and uploaded my selfie and ID proof twice but now I am getting a screen whcih says we have started a manual identification process. No one besides myself can view my profile. my clients are also facing this issue. I am getting messages from them that my profile is no longer available on upwork. I did not receive any mail from upwork that my profile will be disabled like this 😞 . Please guide me on how to proceed and resolve this issue. It is really hampering my work, communication and relationship with the client. 

[#15]

Hi Prachi,

I'm sorry to hear about the issue on your account. I checked and see that if you are experiencing this error, this means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.

[#16]

My profile is verified, I have filled out all information and yet I am still unable to apply for positions. Any help?

[#17]

Do you have enough Connects?

[#18]

Hi Luis.

Thank you for sharing your concern. I checked and see that it looks like your account is not verified yet. This means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.

[#19]

Hi moderator.

My profile is hidden or somehow in private because my client couldn't view my profile again. 

I am thinking it is so because I am yet to verify my account. Unfortunately for me, I misplaced my Government ID so I am working on getting another. So till I get another it means I cannot verify my account. 

I don't know if Upwork can help me restore my profile so I can continue with my work.

[#20]

Hi Imoroa,

Thank you for sharing your concern. I checked and see that if you are experiencing this error, this means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.

[#21]

When I check my account by "see public view", My account is "This profile is no longer available."

I think this is because of identity cerification. but I have already been hired a job, and I want to communicate with my client.

So If my client can't see my account, I can't communicate and get paid...

Could you please check the progress?

[#22]

Hi there,

Your account has been temporarily suspended, possibly due to identity verification issues. You should have received an email from Upwork detailing how to resolve this. It’s crucial to complete the identity verification to regain access to your profile as soon as possible. Meanwhile, your client can still communicate with you through Upwork messages, but you may not appear in searches or be able to work until the issue is resolved.

Contact Upwork Support directly to check the progress and ensure everything is on track.

I hope this helps!

[#23]

I received an email for idenity verification and I uploaded the relevant documents; it's in process. And now whenever someone visits my profile, it says "This profile is no longer available." Is this normal that during the process of identity verification, the profile becomes unavailable?

[#24]

Hello Zaeem,

Yes, since you are currently required to verify your identity, your account is restricted. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#25]

Hi Team,

My profile says "This profile is no longer available" when I am trying to view it as public. The visibility is set to public too.

Kindly assist

[#26]

Hello Kazeem,

Thank you for your message. I checked your account and it looks like your profile is currently unavailable due to your pending ID Verification requirements. You can complete the ID Verification process through this page. You may want to use a mobile device to complete the verification process. Feel free to check this helpful article for more information. A support ticket has also been raised by our assigned team to provide you with further information and instructions on how you can resolve the issue on your account. You can access your ticket on this page.