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» Forums » Support » Re: Upwork profile suspended
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Dharun's avatar
Dharun K Community Member

This profile is no longer available.

Hi Upwork Community ,

I am not able to see my public profile after verifying my identity . Is this an expected behaviour or bug from upwork or do i need to do something for this .

Kindly reply if you know anything.

Regards,
Dharun Kumar .

ACCEPTED SOLUTION
Luiggi's avatar
Luiggi R Retiring Moderator

Hi all,

 

If you are experiencing this error, you are likely required to complete a verification process. Please make sure to visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours.

 

If the problem persists after that time, please don't hesitate to let us know so we can look into it. 

~ Luiggi

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204 REPLIES 204
Luiggi's avatar
Luiggi R Retiring Moderator

Hello Zaeem,

 

Yes, since you are currently required to verify your identity, your account is restricted. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

~ Luiggi
Kazeem's avatar
Kazeem R Community Member

Hi Team,

My profile says "This profile is no longer available" when I am trying to view it as public. The visibility is set to public too.

8caf8ab1_0-1727629862677.png

 

 

Kindly assist

Ivygail's avatar
Ivygail J Retired Team Member

Hello Kazeem,

 

Thank you for your message. I checked your account and it looks like your profile is currently unavailable due to your pending ID Verification requirements. You can complete the ID Verification process through this page. You may want to use a mobile device to complete the verification process. Feel free to check this helpful article for more information. A support ticket has also been raised by our assigned team to provide you with further information and instructions on how you can resolve the issue on your account. You can access your ticket on this page.

 

~Ivy
Christianah's avatar
Christianah A Community Member

PROFILE NOT AVAILABLE:

Hey Guys Help me!!!

A client who Hired me on direct contract but had to make changes to the contract could not re-hire me.

Yes, the account is new, it was created impromptu to work for the client.

 

I later submitted my Nigerian Voter's Card for Identification, And did the Liveliness Video. (Had to login from different divices because my Phone's android version is very old 7.1.1 So could not verify account using that)

 

Please Verify My account I am not a bot, neither malicious.

 

To Prevent Future Hassle I attempted editing the names automatically filled as my name from my email address, from Christianah Olaiya to CHristianah Agboola (That what my Bank Details Carry -- Change of Name due to Marriage)

 

I guess that messed up the whole verification process

 

 

 

Joanne's avatar
Joanne P Retired Team Member

Hi Christianah,

 

I checked your account and saw that you were requested to complete the ID verification process. Once you complete this step, your account limitation should be lifted, and your profile should be available publicly. I can see that you've also submitted a support ticket to the team. Please allow them time to review and update you directly through your ticket to assist you further. 

~ Joanne
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