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Dharun's avatar
Dharun K Community Member

This profile is no longer available.

Hi Upwork Community ,

I am not able to see my public profile after verifying my identity . Is this an expected behaviour or bug from upwork or do i need to do something for this .

Kindly reply if you know anything.

Regards,
Dharun Kumar .

ACCEPTED SOLUTION
Luiggi's avatar
Luiggi R Moderator

Hi all,

 

If you are experiencing this error, you are likely required to complete a verification process. Please make sure to visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours.

 

If the problem persists after that time, please don't hesitate to let us know so we can look into it. 

~ Luiggi

View solution in original post

200 REPLIES 200
Dharun's avatar
Dharun K Community Member

NOTE : I recently got suspended for not verifying my identity with upwork and i got verified now but still it is showing me "This profile is no longer available."

Joanne's avatar
Joanne P Moderator

Hi Dharun,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
Upwork
Haseeb's avatar
Haseeb J Community Member

Same issue with me I verified my account and now my profile is no longer available shows on my shared profile and I am not able to find my profile in search

Pradeep's avatar
Pradeep H Moderator

Hi Haseeb,

 

I checked your account and I am pleased to inform you that your profile visibility is already public as seen here.

 

- Pradeep

Haseeb's avatar
Haseeb J Community Member

Yes it's public and now issue is resolved

Thanks pradeep

Md. Arnob's avatar
Md. Arnob K Community Member

Same issue with me I verified my account and now my profile is no longer availableScreenshot 2024-07-15 135103.png

Pradeep's avatar
Pradeep H Moderator

Hi Md Arnob,

 

I checked your account and I am able to view your Upwork profile as seen here. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

- Pradeep

Ahmed's avatar
Ahmed I Community Member

Hi Pradeep,
I have the same problem! Please review my account and provide the best solution. I tried clearing cookies, but the problem persists.

My account is verified as you see below.

sectionx_0-1721640353806.png

 

 

Pradeep's avatar
Pradeep H Moderator

Hi Ahmed,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Greg's avatar
Greg L Community Member

Hi Pradeep,

I'm having the same problem. I have verified my identity, made my account public, logged out, and cleared cache. Still returning the error 'this profile is no longer available'. Can you help?

- Greg

Joanne's avatar
Joanne P Moderator

Hi Greg,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

 

~ Joanne
Upwork
Joe Allan's avatar
Joe Allan S Community Member

Hi Pradeep,

 

I have similar issue. I have already verified my profile but it still showing up unavailble when my client tried to check it:

Joanne's avatar
Joanne P Moderator

Hi Joe Allan,

 

We have requested the assistance of our team. One of our agents will contact you directly via a support ticket

~ Joanne
Upwork
Bindu's avatar
Bindu B Community Member

Same issue with me I verified my account and now my profile is no longer available.

upwork.png

 

Pradeep's avatar
Pradeep H Moderator

Hi Bindu,

 

I checked and I am able to view your Upwork profile as seen here. If you have any further questions or concerns, feel free to reply to this message.

 

- Pradeep

Leila's avatar
Leila B Community Member

Hi PradeepH, I have the same issue and the support didn't solve it. Could you please help me?

Ivygail's avatar
Ivygail J Moderator

Hi Leila,

 

I am stepping in for Pradeep. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~Ivy
Princess Joy's avatar
Princess Joy P Community Member

Hello, I'm having the same issue, I verified my account and now my profile is no longer available shows on my shared profile and I am not able to find my profile in search. and also, the apply button is disabled.

Pradeep's avatar
Pradeep H Moderator

Hi Princess,

 

I checked and it appears that we are still in the process of reviewing the ID documents submitted by you. Our team will review and update your account as soon as possible. Your profile will be visible and you will be able to apply for jobs after your account verification is complete.

 

- Pradeep

Claudia Patricia's avatar
Claudia Patricia O Community Member

I have not been able to validate my identity because I am from Colombia and my document does not validate it, I have already taken into account all the steps but I have been days that it does not validate and I do not know what else to do?

Luiggi's avatar
Luiggi R Moderator

Hi Patricia,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Abolaji's avatar
Abolaji D Community Member

Hi JoanneP,

I am facing this same challenge. I just completed my "identity verification" and it was successful. But when I clicked "view my profile as others see it" in profile setting, it says "This profile is no longer available". 

Please help look into it. Thanks.

- Abolaji

Dharun's avatar
Dharun K Community Member

Hi Joanne Kindly close the ticket now i am able to access the profile page in public view . I dont know how it happened but it is working now. Thanks for your quick support.

Dieu's avatar
Dieu H Community Member

My account happened the same, could anyone help me to solve this ㅠㅠ

Screenshot 2024-07-26 at 17.17.47.png

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