Jul 12, 2024 08:17:46 AM by Dharun K
Hi Upwork Community ,
I am not able to see my public profile after verifying my identity . Is this an expected behaviour or bug from upwork or do i need to do something for this .
Kindly reply if you know anything.
Regards,
Dharun Kumar .
Solved! Go to Solution.
Jul 26, 2024 04:37:01 PM Edited Jul 26, 2024 04:38:06 PM by Luiggi R
Hi all,
If you are experiencing this error, you are likely required to complete a verification process. Please make sure to visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours.
If the problem persists after that time, please don't hesitate to let us know so we can look into it.
Jul 12, 2024 08:19:17 AM by Dharun K
NOTE : I recently got suspended for not verifying my identity with upwork and i got verified now but still it is showing me "This profile is no longer available."
Jul 12, 2024 11:36:19 AM by Joanne P
Hi Dharun,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.
Jul 13, 2024 01:41:31 PM by Haseeb J
Same issue with me I verified my account and now my profile is no longer available shows on my shared profile and I am not able to find my profile in search
Jul 15, 2024 07:53:36 AM by Md. Arnob K
Same issue with me I verified my account and now my profile is no longer available
Jul 15, 2024 10:16:52 AM Edited Jul 22, 2024 11:44:11 AM by Pradeep H
Hi Md Arnob,
I checked your account and I am able to view your Upwork profile as seen here. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
- Pradeep
Jul 22, 2024 09:26:37 AM by Ahmed I
Hi Pradeep,
I have the same problem! Please review my account and provide the best solution. I tried clearing cookies, but the problem persists.
My account is verified as you see below.
Jul 24, 2024 01:20:13 AM by Greg L
Hi Pradeep,
I'm having the same problem. I have verified my identity, made my account public, logged out, and cleared cache. Still returning the error 'this profile is no longer available'. Can you help?
- Greg
Jul 24, 2024 04:15:54 AM by Joanne P
Hi Greg,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.
Jul 27, 2024 01:23:29 AM by Joe Allan S
Hi Pradeep,
I have similar issue. I have already verified my profile but it still showing up unavailble when my client tried to check it:
Jul 27, 2024 02:09:11 AM by Joanne P
Hi Joe Allan,
We have requested the assistance of our team. One of our agents will contact you directly via a support ticket.
Jul 27, 2024 07:54:21 AM by Bindu B
Same issue with me I verified my account and now my profile is no longer available.
Aug 8, 2024 08:09:07 PM by Leila B
Hi PradeepH, I have the same issue and the support didn't solve it. Could you please help me?
Aug 9, 2024 02:29:01 AM by Ivygail J
Hi Leila,
I am stepping in for Pradeep. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 13, 2024 07:11:36 AM by Princess Joy P
Hello, I'm having the same issue, I verified my account and now my profile is no longer available shows on my shared profile and I am not able to find my profile in search. and also, the apply button is disabled.
Aug 13, 2024 09:53:23 AM by Pradeep H
Hi Princess,
I checked and it appears that we are still in the process of reviewing the ID documents submitted by you. Our team will review and update your account as soon as possible. Your profile will be visible and you will be able to apply for jobs after your account verification is complete.
- Pradeep
Aug 2, 2024 01:14:09 PM by Claudia Patricia O
I have not been able to validate my identity because I am from Colombia and my document does not validate it, I have already taken into account all the steps but I have been days that it does not validate and I do not know what else to do?
Aug 2, 2024 04:29:34 PM by Luiggi R
Hi Patricia,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 21, 2024 10:18:42 AM by Abolaji D
Hi JoanneP,
I am facing this same challenge. I just completed my "identity verification" and it was successful. But when I clicked "view my profile as others see it" in profile setting, it says "This profile is no longer available".
Please help look into it. Thanks.
- Abolaji
Jul 12, 2024 11:49:43 AM by Dharun K
Hi Joanne Kindly close the ticket now i am able to access the profile page in public view . I dont know how it happened but it is working now. Thanks for your quick support.
Jul 26, 2024 10:18:19 AM by Dieu H
My account happened the same, could anyone help me to solve this ㅠㅠ