Jul 12, 2024 01:17:46 AM by Dharun K
Hi Upwork Community ,
I am not able to see my public profile after verifying my identity . Is this an expected behaviour or bug from upwork or do i need to do something for this .
Kindly reply if you know anything.
Regards,
Dharun Kumar .
Solved! Go to Solution.
Jul 26, 2024 09:37:01 AM Edited Jul 26, 2024 09:38:06 AM by Luiggi R
Hi all,
If you are experiencing this error, you are likely required to complete a verification process. Please make sure to visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours.
If the problem persists after that time, please don't hesitate to let us know so we can look into it.
Jul 26, 2024 03:18:19 AM by Dieu H
My account happened the same, could anyone help me to solve this ㅠㅠ
Jul 26, 2024 04:22:10 AM by Joanne P
Hi Dieu,
I tried to check it now, and it is showing publicly. Can you please try again after clearing your cache and cookies?
Jul 26, 2024 09:37:01 AM Edited Jul 26, 2024 09:38:06 AM by Luiggi R
Hi all,
If you are experiencing this error, you are likely required to complete a verification process. Please make sure to visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours.
If the problem persists after that time, please don't hesitate to let us know so we can look into it.
Jul 30, 2024 08:16:50 AM Edited Jul 30, 2024 08:21:53 AM by Anna Y
When I or someone else views my profile, it says 'This profile is no longer available.'. In Profile Settings the Visibility is set to 'Public'.
What could be wrong with my profile?
Edit: After clearing cache the problem was resolved
Aug 21, 2024 03:19:30 AM by Abolaji D
Hi LuiggiR,
I am facing this same challenge. I just completed my "identity verification" and it was successful. But when I clicked "view my profile as others see it" in profile setting, it says "This profile is no longer available".
Please help look into it. Thanks.
- Abolaji
Aug 22, 2024 01:13:29 PM by Ivygail J
Hello Abolaji,
I am stepping in for Luiggi. I checked but was not able to replicate the issue. I see here that your profile is now visible to the public. Here is a screenshot for your reference. Could you please let us know if you tried using a different browser or incognito mode? If not, could you please try and let us know if the issue persists?
Sep 2, 2024 12:19:10 AM by Christine K
Same issue with me! The profile is no longer available. I'm not sure if it's related to the identity verification issue. Also, have no idea why I didnt get approved the first mannual review. Can anyone help me look into my account? I appreciate that! Thanks!!
Sep 2, 2024 02:39:39 AM by Pradeep H
Hi Christine,
I checked and can confirm that your account has been temporarily restricted while we wait for you to verify your account. I see that you have already resubmitted the documents. Please allow 24-48 hours for the team to review and update your account.
- Pradeep
Oct 12, 2024 02:33:47 AM by Souhe G
Hello Upwork Community,
I'm experiencing an issue with the identity verification settings. It says that a manual review has been started, but I haven’t received any email regarding it. Additionally, my profile appears to be no longer available. I would appreciate it if anyone could share insights or advice on this.
Thank you!
Sep 28, 2024 02:38:28 AM by Waqar U
Hello friends, how are you?
I have been having a problem for several days. Every time I login to my account. So first I get an error. In which it is written. "This Profile is No longer Available" but as I click on "Find work". My account starts working. Can any of you help me.
Sep 28, 2024 04:26:26 AM by Ronna P
Hi Waqar,
Thank you for sharing your concern. Upon checking, it looks like you need to verify your phone number so that your profile will become available. Please try submitting a proposal to any job so that the page to verify the phone number will appear. You can learn more by visiting this helpful page.
Sep 30, 2024 03:43:27 PM by Waqar U
I followed the method you mentioned but my problem is not solved
Sep 30, 2024 06:50:51 PM by Ivygail J
Hi Waqar,
I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Oct 18, 2024 04:23:29 AM by Mohammad Ahmad J
Hi, I was asked to verify my account and I already did it. my visibility settings are set as 'public', but when I click see public view. it gives the following error. Your help would be appreciated
Oct 18, 2024 05:36:15 AM by Ronna P
Hi Ahmad,
Thank you for sharing your concern. I checked and see that your account has been resumed, and your profile visibility is set to Public. Please try refreshing your page or logging out, then logging back in. Let us know if you need further assistance.
Jul 19, 2024 08:14:29 PM by Hazem A
I have the same problem
my profile no longer available and I can't connect with client!!
Jul 19, 2024 10:50:58 PM by Pradeep H
Hi Hazem,
I am sorry to hear about your profile. I will be happy to look into this for you.
I checked your account and it appears that it is limited due to pending account verification on it. You can proceed with uploading your documents from the Settings page.
- Pradeep
Jul 25, 2024 05:01:59 PM by Victoria O
I have the same issue, I verified my account after getting an offer, and my profile became unavailable as the client couldn't see it any more. I also tried to view my profile using the public view and I keep getting the response 'this profile is not available'
Jul 25, 2024 04:03:40 PM by Victoria O
I have the same issue, I verified my account after getting an offer, and my profile became unavailable as the client couldn't see it any more. I also tried to view my profile using the public view and I keep getting the response 'this profile is not available'
Jul 25, 2024 05:31:00 PM by Joanne P
Hi Victoria,
I tried to check again this time and your profile is showing publicly. Can you please try again after clearing your cache and cookies and see if you can view it this time? If the issue persists, please let us know.
Jul 27, 2024 05:13:16 PM by Sophia M
Hi thanks, I've tried to do the identity verification with the only means of identification I have at the moment which is my national ID (I do not have a driver's license and passport which takes a while to obtain) but upwork keeps telling me they do not recognize the document. Please can something be done manually from your end? Because this National ID has been used by other Nigerians and it worked for them. Thanks