This profile is no longer available.

[#1]

Hi Upwork Community ,

I am not able to see my public profile after verifying my identity . Is this an expected behaviour or bug from upwork or do i need to do something for this .

Kindly reply if you know anything.

Regards,
Dharun Kumar .

[#2]

Hi! My profile is showing unavailable even though it is set to public. I can not share my profile with prospective clients.

[#3]

I'm not sure if anything changed within the last 30 minutes, but your profile is available to online and offline users:

[#4]

Hi,
I cannot turn on the availability badge. It seems my profile was made private. Please kindly make it public.
"You can't turn on this badge because your profile is set to private or unavailable."
Many thanks!

[#5]

Hi Henry,

I checked your account and I am able to access your profile as seen here. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[#6]

Hello, I signed up and did everything I believe I am supposed to do and when I view my public profile it says

This profile is no longer available.

Would someone please help me with this?

Thanks,

Cathy P

[#7]

Hello Cathy,

I tried to check it now, and it is showing publicly to Upwork users. Can you please try again after clearing your cache and cookies and let us know if the issue persists? 

[#8]

Thank you - all set now

[#9]

I am having the same problem after receiving a restriction. I cannot even apply to jobs. Is this upwork error? I have already solved the restriction

[#10]

Hi Muneed,

I am sorry to hear about the trouble applying for jobs. Could you please tell us about the error you get while submitting proposals? 

- Pradeep

[#11]

Hello community!

I'm Al Amin from Bangladesh. Recently we had an internet blackout problem across the country. After it was over I tried to log in to my Upwork account and couldn't do so. I'm still not able to log in to my account.

I only can see my project list (I had a bookmark in my web browser) and search for a job. But the job details are not available for me. I also can't see the job details. If I go to my profile it's also not available to see.

The major issue is, I'm also unable to submit an Upwork support ticket.

Here is a YouTube video describing my problems. Also, a PDF file is attached with some screenshots.

[#12]

Hi MD A,

I am sorry to hear about the trouble accessing your profile. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#13]

I'm having a problem with my Upwork profile not showing, and my client is also unable to see it. Please help me resolve this issue. Thanks!

[#14]

Hi Arham,

I am sorry to hear that your profile is not visible on the platform. I will be happy to look into this for you. 

I checked and it appears that you will need to verify your account to make your profile visible. You can continue with uploading your documents from the Settings page. 

- Pradeep

[#15]

Hi PradeepH,

Thanks for your response. I had uploaded my documents twice, but I still received the message after some time.
I had uploaded my identity card.

[#16]

Arham, I checked and it seems that your previous submission has been rejected. To complete your verification more efficiently, you can refer to the tips section on this help page. You can re-upload your documents from the Settings page.

- Pradeep

[#17]

I recently verified my identity, and even though I have my profile set to public, in the public view the page just shows text that says "This profile is not available."

[#18]

Hi Eric,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#19]

I dont know why this not show in public. 

[#20]

Hi Jitu,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#21]

Hi everyone, 

After successfully reverifying my account yesterday, I was asked to do it again. I have done it again just now. Upwork, kindly respond to this. 

If it isn't accepted, can I at least be provided with what went wrong so I'd know I wouldn't be making the same mistake again?

[#22]

Hi Bagi,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page. Please resubmit the documents again from the Settings page.

- Pradeep

[#23]

My account is suspended just after getting his first job he started varification of his profile and now profile is no more visible to anyone and it's suspended please help and get his account back!!!

[#24]

Hi Lakhan,

Your account is restricted due to the identity verification requirement. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#25]

My public profile is no longer showing as available. Everything else in my account looks ok. Any ideas?

[#26]

Have you ever set this profile to "Private" or have you not been active for a long time?