Ticket without any reaction in 6 days. Do you call this support?

[#1]

Hi,

I have a question that needs to be resolved in order to correctly receive funds from my bank. No answer for 6 days now. Literally no reaction. And I have no idea how long I should wait.

It's been a while since I've used Upwork support and I have to say I was very unpleasantly surprised. Apart from evasion answers from the robotic chat, which does not help me in any way, I can only wait for a completely indefinite amount of time for the solution to my issue, on which the withdrawal of funds depends. I would like to understand, is this some kind of annoying misunderstanding, or is Upwork support working like this now (without caring about their clients)?

[#2]

Hi Evgenii,

Thank you for reaching out to us. I am sorry for the inconvenience this has caused. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.